Program Manager – Fraud Detection Operations

Bank of America

. Oversee programs and projects supporting corporate change initiatives affecting how the bank operates, provides products or services, or executes functions .

Posted 11/12/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Program Management and Change Management, with a strong focus on stakeholder engagement, strategic planning, and risk mitigation. Proficient in utilizing Microsoft 365 tools for effective communication and reporting.

Highest-signal resume keywords

Program ManagementStakeholder ManagementChange ManagementRisk ManagementData Analytics

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program PlanningEnd-to-End ExecutionProcess OptimizationBudget PlanningROI AnalysisAgile MethodologiesGovernance StructuresReporting CadencesDependency ManagementData Analytics

Soft Skills

Executive CommunicationInfluence Without AuthorityCoachingProblem-SolvingMeeting Facilitation

Tools & Technologies

Microsoft 365Microsoft ExcelMicrosoft PowerPointCoPilotAI/GenAIAutomation ToolsCloud Technologies

Certifications & Qualifications

Project Management Certification

Industry Keywords

Client ProtectionConsumer BankingChange StandardsFraud Detection OperationsDigital Transformation

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Oversee programs and projects supporting corporate change initiatives affecting how the bank operates, provides products or services, or executes functions
Serve as primary contact for department managers on critical change initiatives
Define program controls, processes, procedures, reporting cadence, governance structures, and ways of working
Partner with sponsors, cross-functional teams, and project managers to develop scope, deliverables, resources, work plans, budgets, and timelines
Track program milestones, plans, statuses, and key performance indicators
Analyze and mitigate program risks and produce reports for managers and stakeholders
Identify requirements for cross-functional teams and external vendors
Coordinate with program managers to resolve risks and opportunities across projects
Engage stakeholders, provide transparency into issues and decisions, uncover root causes, and make recommendations
Manage horizontal programs end to end across Client Protection and Consumer
Ensure adherence to Enterprise and RPSBB Change Standards (UCRA)
Provide strategic recommendations to improve execution efficiency and process handoffs
Influence without authority and remove delivery obstacles
Create presentation materials using Microsoft 365 and CoPilot
Provide regular updates to horizontal partners and senior leaders
Cultivate relationships within and outside Client Protection and across the Fraud Detection Operations team
Potentially manage associates and perform manager responsibilities including coaching, talent development, risk management, financial stewardship, and business outcome delivery

Requirements

What you’ll need

5+ years Project or Program Management experience in Consumer or at the enterprise level
Program planning and end-to-end execution
Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
Ability to communicate effectively with executives, stakeholders, managers, peers, and business partners regarding business impacts, deliverables, timelines, and support needed
Stakeholder management across business, technology, operations, risk, and leadership teams
Proficient with M365 and Microsoft Office, especially Excel and PowerPoint
Strong executive communication, presentation, and meeting facilitation skills
Strategic thinking and ability to align initiatives to business objectives
Proven consulting, problem-solving, and process optimization skills
Excellent executive communication, influence, and stakeholder management abilities
Bachelor's degree (desired)
Project Management certification (desired)
Client Protection experience (desired)
Experience with program governance, reporting cadences, and executive forums (desired)
Experience with risk, issue, dependency, and mitigation management (desired)
Cross-functional leadership, coordination, and accountability (desired)
Financial acumen, budget planning, ROI, and benefits realization (desired)
Change management, adoption planning, and process transformation (desired)
Data, analytics, automation, AI/GenAI, and MS 365 literacy (desired)
Knowledge of AI/GenAI, automation, cloud technologies, and digital transformation (desired)
Strong data analytics and insight-driven decision-making capabilities (desired)
Experience with Agile methodologies, product operating models, and roadmap development (desired)
Experience managing vendors, technology partners, and delivery governance (desired)

Benefits

Comp & perks

Inclusive workplace commitment
Opportunities to learn, grow, and make an impact
Support for teammates’ physical, emotional, and financial wellness
Recognition and rewards for performance
In-office culture with role-specific flexibility