QC / Ops Analyst

Bank of America

. Ensure consistency and calibration of Consumer Investment Operations and Life Services Quality Control tests .

Posted 10/26/2026full-timeUnited StatesMid-LevelSenior💰 $28 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills while ensuring compliance with regulatory standards and maintaining high-quality operational processes. Capable of delivering timely results in a high-volume environment and effectively communicating insights to stakeholders.

Highest-signal resume keywords

Quality Control TestingRegulatory ComplianceAnalytical SkillsMicrosoft Office SuiteCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ControlOperational Process ValidationTest Script DevelopmentData AnalysisWorkflow Assessment

Soft Skills

Attention to DetailTime ManagementTeamworkProblem-SolvingCommunication Skills

Tools & Technologies

Merrill SystemsMicrosoft Office SuiteCoPilot

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Consumer Investment OperationsLife ServicesRisk IdentificationQuality AssuranceCustomer Outcomes

About the role

Key responsibilities & impact

Ensure consistency and calibration of Consumer Investment Operations and Life Services Quality Control tests
Identify and escalate risks, trends, defects, and enhancement opportunities
Maintain in-depth knowledge of Consumer Investing business processes
Partner with peers and leadership to adhere to and implement change
Support test script development, sample logic changes, and review of business-area challenges
Validate operational processes and conduct quality reviews of casework
Identify control gaps and provide actionable insights to improve accuracy, compliance, and customer outcomes
Deliver accurate and timely results in a high-volume production environment while meeting quality standards, production goals, and SLA commitments
Share results with business stakeholders, communicate root causes, and implement corrective actions
Manage Challenge/Acknowledgement activities
Monitor, review, and evaluate team processes for accuracy and consistency
Assess workflows for compliance with regulatory agencies, policies, and procedures
Document findings, prepare reports, and communicate results to leaders and partners
Support regulatory alignment and promote a culture of quality across teams

Requirements

What you’ll need

High School Diploma / GED / Secondary School or equivalent
Attention to detail and follow through on assignments
Ability to multitask, work efficiently and independently prioritize workload, including during periods of stress and high volume
Cooperative and professional work attitude
Strong analytical, negotiation and problem-solving skills
High quality partner support, stressing partner/client needs, problem resolution and service/product knowledge
Strong organizational, time management and teamwork skills
Excellent verbal, written and listening skills
Cultural awareness, integrity and ability to work as part of a team
Knowledge of Merrill systems, products, and applications
Verbal and written presentation skills
Microsoft Office Suite and CoPilot experience
Customer service and/or call center experience preferred

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Physical, emotional, and financial wellness support
Opportunities to learn, grow, and build a career
Paid time off
Industry-leading benefits
Resources and support to make an impact
Base salary compensation
Benefits eligibility