Quality Control Team Manager

Bank of America

. Oversee test execution operations and lead analysts and specialists responsible for process quality testing within Consumer Investments .

Posted 10/26/2026full-timeUnited StatesMid-LevelSenior💰 $86,300 - $116,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process quality testing and risk management within Consumer Investments, leveraging advanced analytical skills and strategic thinking to drive team performance and operational excellence.

Highest-signal resume keywords

Team ManagementRisk ManagementQuality ControlAnalytical ThinkingInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Test ExecutionQuality AssuranceRoot Cause AnalysisGap ResearchData-Driven Decision Making

Soft Skills

LeadershipCoachingAttention to DetailStrategic ThinkingProblem-Solving

Tools & Technologies

MS Office SuiteExcelWordSharePoint

Industry Keywords

Consumer Investments OperationsOperational FunctionsIndustry RegulationsMerrill Policies and Procedures

About the role

Key responsibilities & impact

Oversee test execution operations and lead analysts and specialists responsible for process quality testing within Consumer Investments
Ensure process quality control testing across Consumer Investments Operations and Life Services
Use data to identify and escalate potential risks
Partner across the organization on process changes, procedural changes, trend recognition, risks, and enhancement opportunities
Manage the defect challenge and acknowledgement process
Lead talent development, business ownership, scope expansion, business partner influence, and risk management
Coach and develop team members through feedback
Manage test execution processes and data using process knowledge, data-driven decisions, simplicity, and continuous improvement
Deliver business outcomes through effective team management, structure, and routines
Address issues and escalations
Lead identification, escalation, and resolution of potential risks
Recruit, onboard, and develop talent and support talent mobility
Collaborate with leadership peers to improve client and associate experience
Foster a client-centric team environment through sales, service, and risk management strategies
Oversee day-to-day activities and resolve client issues escalated to leadership
Manage HR-related tasks, team productivity, associate development, coaching routines, and action plans
Maintain oversight and working knowledge of operational functions and processes supported by the QC program
Develop and maintain gap remediation plans
Provide analysts with interim guidance

Requirements

What you’ll need

Prior Team Management
Risk focus, sound judgment, and ability to make meaningful decisions
Exceptional attention to detail
Strategic thinking and ability to support change
Advanced analytical and problem-solving skills
Ability to juggle multiple high-priority activities concurrently
Ability to work in a team/group environment and share experiences or ideas
Intermediate skills in MS Office Suite: Word, Excel and SharePoint
Ability to motivate, coach and mentor a team to meet metrics
Excellent interpersonal, leadership, and oral/written communication skills
High School Diploma / GED / Secondary School or equivalent
Knowledge of Consumer Investments Operations business structure
Knowledge of industry regulations and Merrill’s internal policies and procedures
Deep understanding of test execution, quality control and/or quality assurance
Working knowledge of controls management, issue support, and risk management
Root cause analysis and gap research
Analytical thinking and ability to prioritize

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and build a career
Paid time off
Resources and support to make an impact
Eligibility for annual discretionary incentive award based on individual, line of business/group, and company performance