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Registered Academy Manager – Wealth Management
Bank of America. Facilitate onboarding, core, and upskill Academy programs virtually and/or in the classroom .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coaching and developing employees within a customer-centric environment, with a strong focus on performance improvement and effective action plan execution. Proficient in managing onboarding programs and ensuring compliance with internal and regulatory policies.
Highest-signal resume keywords
Coaching And DevelopmentPerformance Action PlansSeries 7 LicenseSeries 66 LicenseCustomer-Centric Environment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding ProgramsAssessment DeliveryBehavior Gap IdentificationProficiency Gap AnalysisProgram CoordinationLogistics ManagementContent FeedbackPost-Program CheckpointsTechnology Access ManagementCalendar Planning
Soft Skills
Interpersonal SkillsOrganizational SkillsProblem SolvingStrong Communication SkillsFollow-Up Skills
Certifications & Qualifications
Series 7 LicenseSeries 66 License
Industry Keywords
Wealth ManagementClient AssociatesRegulatory PoliciesPerformance ImprovementEmployee Development
About the role
Key responsibilities & impact- Facilitate onboarding, core, and upskill Academy programs virtually and/or in the classroom
- Deliver assessments, manage practice pods, call calibration sessions, practice sessions, and simulator workshops
- Identify behavior and proficiency gaps, develop action plans, and coach participants
- Manage program outreach, coordination, logistics, communications, calendar planning, escalations, and technology access
- Partner with Academy content design teammates to provide feedback on content, curriculum, and programs
- Enforce internal and regulatory policies, procedures, and processes throughout new-to-role programs
- Conduct post-program completion checkpoints to assess understanding and accelerate proficiency
- Participate in Line of Business leadership routines and initiatives
- Provide stakeholders with feedback on teammate development and program updates
- Oversee 25+ employees throughout their new-hire learning experience
- Partner with local Market Client Relationship Managers to deliver a consistent onboarding experience for Wealth Management Client Associates
Requirements
What you’ll need- Proven ability to coach and develop employees driving proficiency and performance in a customer-centric environment
- Must have previous 3+ years of Merrill experience
- Series 7 and Series 66 (or equivalent) licensed
- Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans
- Demonstrated problem solving, strong follow-up skills, and ability to escalate and gain resolution
- Strong interpersonal skills
- Strong organizational skills and ability to manage multiple responsibilities and prioritize
- Strong communication skills, including verbal, non-verbal, written, and presentation skills
- Bachelor's degree or equivalent work experience (desired)
- Minimum education: High School Diploma / GED / Secondary School or equivalent
- 40 hours per week
- 1st shift (United States of America)
Benefits
Comp & perks- Affordable, competitive and flexible benefits
- Support for physical, emotional, and financial wellness
- Opportunities to learn, grow, and make an impact
- Paid time off
- Resources and support to employees
- Annual discretionary incentive plan eligibility