Registered Team Manager

Bank of America

. Lead, coach, and develop a team of Senior Resolution Managers focused on client retention, associate development, and service excellence .

Posted 9/29/2026full-timeUnited StatesMid-LevelSenior💰 $106,100 - $137,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in developing and mentoring teams, with a focus on client retention and performance improvement. Utilizes analytical skills to drive actionable insights and enhance service excellence in a fast-paced financial services environment.

Highest-signal resume keywords

Client Retention StrategiesCoaching And MentoringPerformance AnalysisComplex Problem ResolutionExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client AdvocacyPerformance Data AnalysisEscalated Client ManagementSuccession PlanningService Excellence

Soft Skills

Influencing Without AuthorityOrganizational SkillsPrioritizationDecision-MakingChange Management

Certifications & Qualifications

High School DiplomaGEDSecondary School Equivalent

Industry Keywords

Financial ServicesWealth ManagementClient ServiceLeadership DevelopmentCoaching Excellence

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Senior Resolution Managers focused on client retention, associate development, and service excellence
Elevate the skills and effectiveness of Senior Resolution Managers as client advocates and people leaders
Establish and execute strategies to improve client retention, client advocacy, and associate performance
Develop future leaders through mentorship, coaching, succession planning, and targeted development opportunities
Foster accountability, coaching excellence, and continuous leadership development
Partner with frontline leaders to strengthen retention-focused behaviors, coaching effectiveness, and associate capability
Use business insights, client trends, and performance data to identify opportunities and drive improvement
Oversee escalated client matters and case management activities to ensure consistent advocacy and resolution standards
Build and maintain a leadership pipeline by identifying and developing high-potential talent

Requirements

What you’ll need

3+ years of experience in financial services, wealth management, client service, or a related field
Demonstrated success managing escalated client situations and complex problem resolution
Strong coaching, mentoring, and development skills with a history of influencing performance improvement
Ability to analyze performance trends and translate insights into actionable coaching plans
Excellent communication and presentation skills
Proven ability to influence without direct authority and build partnerships across multiple teams
Strong organizational, prioritization, and decision-making capabilities
Ability to navigate change and drive adoption of new processes and initiatives
Experience working in a fast-paced environment with multiple competing priorities
High School Diploma / GED / Secondary School or equivalent
40 hours per week
1st shift (United States of America)

Benefits

Comp & perks

Annual discretionary incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support to employees
In-office culture with role-specific flexibility
Opportunities to learn, grow, and make an impact