Relationship Banker

Bank of America

. Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATM self-service resources .

Posted 9/18/2026full-timeFort Worth • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client engagement and relationship-building skills while effectively educating clients on financial services products, mobile banking, and cash transactions. Exhibits critical thinking, problem-solving abilities, and adherence to established processes and regulations to drive operational excellence.

Highest-signal resume keywords

Financial Services ExperienceCash Handling ExperienceSales ExperienceBilingual Skills in SpanishEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Transactions ProcessingMobile Banking EducationOnline Banking EducationATM Transactions EducationFinancial Services Products KnowledgeSales Goal AchievementTime ManagementCapacity Management

Soft Skills

Strong Work EthicCollaborationRelationship BuildingCritical ThinkingProblem Solving

Industry Keywords

Risk CultureOperational ExcellenceFinancial GoalsClient ExperienceEstablished ProcessesLaws and Regulations

About the role

Key responsibilities & impact

Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATM self-service resources
Accurately and efficiently process cash transactions
Conduct in-depth conversations to understand clients’ financial and life priorities
Connect clients to solutions that meet their financial goals
Execute the bank’s risk culture and strive for operational excellence
Build relationships with clients to meet financial needs
Follow established processes and guidelines while adhering to applicable laws and regulations
Grow business knowledge and network by partnering with experts in small business, lending, and investments
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

High School Diploma / GED / Secondary School or equivalent
Strong work ethic and focus on results
Ability to collaborate and build relationships
Effective and confident communication
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on ATM, online banking, and mobile banking transactions
Strong critical thinking and problem-solving skills
Ability to follow established processes, guidelines, laws, and regulations
Efficient time and capacity management
Flexibility to work weekends and/or extended hours as needed
Experience in financial services and knowledge of financial services products and solutions
One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
Six months of cash handling experience
Bachelor’s degree or business-relevant associate degree such as business management, business administration, or finance (desired)
Bilingual skills in Spanish (desired)

Benefits

Comp & perks

Competitive benefits supporting physical, emotional, and financial well-being
Benefits for employees and their families
Flexibility depending on role
Opportunities to learn, grow, and make an impact