Relationship Banker

Bank of America

. Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources .

Posted 10/5/2026full-timeChantilly • Virginia • United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client engagement and relationship-building skills while effectively educating clients on financial services and self-service technologies. Proficient in cash handling and adhering to established processes and regulations to ensure operational excellence.

Highest-signal resume keywords

Cash Handling ExperienceClient Relationship ManagementFinancial Services KnowledgeEffective Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Transactions ProcessingMobile Banking EducationOnline Banking EducationATM Self-Service EducationSales ExperienceFinancial Solutions IdentificationTime ManagementCapacity Management

Soft Skills

Strong Work EthicCollaborationAdaptabilityCritical ThinkingFlexibility

Certifications & Qualifications

High School DiplomaGEDAssociate Degree

Industry Keywords

Financial ServicesClient ExperienceRisk CultureOperational ExcellenceCompliance

About the role

Key responsibilities & impact

Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
Accurately and efficiently process cash transactions
Conduct deep conversations to understand clients' financial and life priorities
Connect clients with solutions aligned to their financial goals
Execute the bank's risk culture and strive for operational excellence
Build relationships with clients to meet financial needs
Follow established processes, guidelines, laws, and regulations
Partner with experts in small business, lending, and investments
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

High School Diploma / GED / Secondary School or equivalent
Strong work ethic and focus on results
Ability to collaborate effectively and build relationships
Ability to identify solutions for new and existing clients based on their needs
Effective and confident communication skills
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on ATM, online banking, and mobile banking self-service technologies
Strong critical thinking and problem-solving skills
Ability to follow established processes and guidelines and comply with laws and regulations
Efficient time and capacity management
Flexibility to work weekends and/or extended hours as needed
Six months of cash handling experience (desired)
One year of successful sales experience in a salary plus incentive environment with individual sales goals (desired)
Experience and knowledge of financial services industry, products, and solutions (desired)
Vietnamese or Spanish preferred (desired)
Bachelor's degree or business-relevant associate degree preferred (desired)

Benefits

Comp & perks

Base salary compensation
Benefits eligible
Paid time off
Resources and support to employees
Not incentive eligible