Relationship Banker

Bank of America

. Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources .

Posted 10/27/2026full-timeHouston • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client engagement and financial services, with a strong focus on relationship-building and effective communication. Proficient in cash handling and educating clients on self-service banking technologies while adhering to compliance and operational excellence.

Highest-signal resume keywords

Financial Services ExperienceCash Handling ExperienceSales ExperienceEffective Communication SkillsBilingual Vietnamese

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Transactions ProcessingSelf-Service Banking TechnologiesMobile BankingOnline BankingATM OperationsFinancial Products KnowledgeSales Goal AchievementTime ManagementProblem-SolvingCritical Thinking

Soft Skills

Relationship-BuildingCollaborationAdaptabilityWork EthicClient Experience Focus

Industry Keywords

BankingFinancial GoalsOperational ExcellenceRisk CultureComplianceBusiness ManagementBusiness AdministrationFinance

About the role

Key responsibilities & impact

Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
Accurately and efficiently process cash transactions for clients
Have deep conversations with clients to understand their financial and life priorities
Connect clients to solutions that meet their financial goals
Execute the bank’s risk culture and strive for operational excellence
Build relationships with clients to meet financial needs
Follow established processes and guidelines while adhering to applicable laws and regulations
Grow business knowledge and network by partnering with experts in small business, lending, and investments
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

Strong work ethic and focus on results
Effective collaboration and relationship-building skills
Passion, commitment, and drive to improve clients’ financial lives
Ability to identify solutions for new and existing clients based on their needs
Effective and confident communication skills
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on self-service banking technologies, including ATM, online banking, and mobile banking
Strong critical thinking and problem-solving skills
Ability to follow established processes and guidelines and comply with laws and regulations
Efficient time and capacity management
Flexibility to work weekends and/or extended hours as needed
Experience in financial services and knowledge of financial services products and solutions
One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
Six months of cash handling experience
Bachelor’s degree or business-relevant associate degree such as business management, business administration, or finance
Bilingual Vietnamese highly desired

Benefits

Comp & perks

Competitive benefits supporting physical, emotional, and financial well-being
Benefits for employees and their families
Flexible work arrangements depending on role
Opportunities to learn, grow, and make an impact