Relationship Banker

Bank of America

. Engage clients in the lobby and educate them about self-service banking resources .

Posted 10/16/2026full-timeColumbus • Ohio • United StatesJunior💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client engagement and relationship building, with a strong focus on financial services products and solutions. Proficient in cash handling and self-service banking technologies, while effectively managing client experiences and operational excellence.

Highest-signal resume keywords

Financial Services ExperienceCash Handling ExperienceClient Relationship ManagementSales ExperienceEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Transactions ProcessingSelf-Service Banking EducationMobile Banking AssistanceOnline Banking AssistanceATM OperationsFinancial Needs AssessmentProblem-Solving SkillsTime ManagementCapacity ManagementSales Goal Achievement

Soft Skills

Enthusiastic Self-StarterMotivated Work EthicCollaboration SkillsAdaptabilityConfidence in Solution Identification

Tools & Technologies

Mobile Banking PlatformsOnline Banking PlatformsATM Technology

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Financial Center OperationsClient ExperienceRisk CultureOperational ExcellenceFinancial Goals Alignment

About the role

Key responsibilities & impact

Engage clients in the lobby and educate them about self-service banking resources
Assist clients with transactions through mobile banking, online banking, and ATMs
Accurately and efficiently process cash transactions
Conduct deep conversations to understand clients' financial and life priorities
Connect clients with solutions aligned to their financial goals
Execute the bank's risk culture and pursue operational excellence
Build client relationships to meet financial needs
Partner with small business, lending, and investment experts
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

High School Diploma / GED / Secondary School or equivalent
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
Ability to collaborate effectively and build strong relationships
Passion, commitment and drive to improve clients' financial lives
Confidence identifying solutions for new and existing clients
Effective and confident communication skills
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on ATM, online banking, and mobile banking self-service technologies
Strong critical thinking and problem-solving skills
Ability to follow established processes, guidelines, laws, and regulations
Efficient time and capacity management
Must be able to work weekends and/or extended hours
Must be able to work at any financial center location within a reasonable distance when scheduled
Experience in financial services and knowledge of financial services products and solutions
One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
Six months of cash handling experience

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Paid time off
Resources and support for employees
Base salary compensation
Benefits eligibility