Relationship Banker

Bank of America

. Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, ATM, and other self-service resources .

Posted 10/22/2026full-timeHampton • Virginia • United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client engagement and financial services, with a strong focus on delivering exceptional customer experiences and achieving sales goals. Proficient in cash handling and educating clients on self-service banking technologies.

Highest-signal resume keywords

Client EngagementCash Handling ExperienceFinancial Services KnowledgeSales ExperienceEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash TransactionsMobile BankingOnline BankingATM OperationsFinancial Products KnowledgeSales TechniquesRisk ManagementProcess ComplianceTime ManagementProblem-Solving

Soft Skills

Relationship BuildingMotivationCollaborationCritical ThinkingAdaptability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Financial ServicesClient ExperienceSelf-Service TechnologiesSales GoalsOperational Excellence

About the role

Key responsibilities & impact

Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, ATM, and other self-service resources
Accurately and efficiently process cash transactions
Hold in-depth conversations with clients to understand financial and life priorities
Connect clients to solutions that meet their financial goals
Execute the bank's risk culture and strive for operational excellence
Build relationships with clients to meet financial needs
Follow established processes, guidelines, laws, and regulations
Grow business knowledge and network by partnering with experts in small business, lending, and investments
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
Collaborates effectively to build and nurture strong relationships
Passion, commitment and drive to improve clients' financial lives
Confidence identifying solutions for new and existing clients based on their needs
Effective and confident communication; comfortable engaging all clients
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on ATM, online banking, and mobile banking self-service technologies
Strong critical thinking and problem-solving skills
Follow established processes and guidelines and comply with applicable laws and regulations
Efficient time and capacity management
Focus on results while acting in the client's best interest
Ability to work weekends and/or extended hours, including scheduling at any financial center within a reasonable distance
Minimum high school diploma, GED, secondary school, or equivalent
Experience in financial services and knowledge of financial services products and solutions preferred
One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals preferred
Six months of cash handling experience preferred

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Paid time off
Resources and support for employees
Benefits eligible
Base salary compensation