Relationship Banker

Bank of America

. Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM resources .

Posted 10/14/2026full-timeColumbus • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client engagement and relationship-building skills while effectively managing cash transactions and adhering to financial regulations. Possesses a solid understanding of financial services products and solutions, with a commitment to improving clients' financial lives.

Highest-signal resume keywords

Financial Services ExperienceCash Handling ExperienceSales ExperienceEffective Communication SkillsCritical Thinking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash Transaction ProcessingMobile Banking EducationOnline Banking EducationATM Resource ManagementFinancial Needs AssessmentOperational ExcellenceTime ManagementProblem-SolvingSales Goal AchievementRegulatory Compliance

Soft Skills

Relationship BuildingCollaborationEnthusiasmMotivationAdaptability

Certifications & Qualifications

High School DiplomaGEDAssociate DegreeBachelor's Degree (Desired)

Industry Keywords

Financial Services IndustryClient ExperienceRisk CultureSelf-Service TechnologiesFinancial Goals

About the role

Key responsibilities & impact

Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM resources
Accurately and efficiently process cash transactions for clients
Conduct deep conversations to understand clients’ financial and life priorities
Connect clients with solutions that meet their financial goals
Execute the bank’s risk culture and strive for operational excellence
Build relationships with clients to meet financial needs
Follow established processes and guidelines while adhering to applicable laws and regulations
Partner with experts in small business, lending, and investments to grow business knowledge and networks
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
Strong collaboration and relationship-building abilities
Passion, commitment and drive to improve clients’ financial lives
Confidence identifying solutions for new and existing clients based on their needs
Effective and confident communication skills
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on ATM, online banking, and mobile banking self-service technologies
Strong critical thinking and problem-solving skills
Ability to follow established processes, guidelines, laws, and regulations
Efficient time and capacity management
Must be able to work weekends and/or extended hours
Must be able to work at any financial center location within a reasonable distance when scheduled
Experience in financial services and knowledge of financial services industry, products, and solutions
One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
Six months of cash handling experience
High school diploma, GED, secondary school, or equivalent required
Bachelor’s degree or business-relevant associate degree is desired

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Career development opportunities
Full-time schedule, 40 hours per week