Relationship Banker

Bank of America

. Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATMs .

Posted 9/29/2026full-timeFort Worth • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client engagement and relationship-building skills while effectively educating clients on financial services products, mobile banking, and cash transactions. Possesses critical-thinking abilities to identify solutions that align with clients' financial goals and a commitment to operational excellence.

Highest-signal resume keywords

Client Relationship ManagementCash Handling ExperienceFinancial Services KnowledgeSales ExperienceBilingual Skills in Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Transactions ProcessingMobile Banking EducationOnline Banking EducationATM Transactions EducationFinancial Services Products KnowledgeSales TechniquesTime ManagementProblem-SolvingCritical Thinking

Soft Skills

Effective CommunicationCollaborationMotivationAdaptabilityRelationship Building

Industry Keywords

Financial Center OperationsRisk CultureOperational ExcellenceClient ExperienceSales Goals

About the role

Key responsibilities & impact

Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATMs
Accurately and efficiently process cash transactions
Conduct in-depth conversations to understand clients’ financial and life priorities
Connect clients with solutions aligned to their financial goals
Execute the bank’s risk culture and pursue operational excellence
Build client relationships to meet financial needs
Follow established processes and guidelines while adhering to laws and regulations
Partner with experts in small business, lending, and investments to grow business knowledge and networks
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
Effective collaboration and relationship-building skills
Passion, commitment, and drive to improve clients’ financial lives
Ability to identify solutions for new and existing clients based on their needs
Effective and confident communication skills
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on ATM, online banking, and mobile banking transactions
Strong critical-thinking and problem-solving skills
Ability to follow established processes, guidelines, laws, and regulations
Efficient time and capacity management
Ability to work weekends and/or extended hours
Ability to travel to any financial center location within a reasonable distance
Experience in financial services and knowledge of financial services products and solutions
One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
Six months of cash-handling experience
Bilingual skills in Spanish, written and verbal
Minimum education requirement: High School Diploma / GED / Secondary School or equivalent
Bachelor’s Degree or business-relevant Associate’s Degree listed as a desired qualification

Benefits

Comp & perks

Inclusive workplace commitment
Opportunities to learn and grow
Support for teammates’ physical, emotional, and financial wellness
Recognition and rewards for performance
Opportunities to make an impact in communities
In-office culture with role-specific flexibility