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Relationship Banker
Bank of America. Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, ATM, and other self-service resources .
Posted 10/7/2026full-timeMahwah • New Jersey • United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client engagement and relationship-building skills while effectively managing cash transactions and adhering to financial regulations. Proficient in utilizing technology platforms to enhance the client experience and achieve financial goals.
Highest-signal resume keywords
Client EngagementCash HandlingFinancial Services KnowledgeSales ExperienceCritical Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash TransactionsFinancial ProductsSales GoalsFinancial RegulationsTechnology Adaptation
Soft Skills
Effective CommunicationProblem-SolvingRelationship Building
Tools & Technologies
Mobile BankingOnline BankingATM Services
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Financial ServicesOperational ExcellenceRisk CultureClient ExperienceSmall Business Lending
About the role
Key responsibilities & impact- Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, ATM, and other self-service resources
- Accurately and efficiently process cash transactions
- Conduct deep conversations with clients to understand financial and life priorities
- Connect clients to solutions that meet their financial goals
- Execute the bank's risk culture and strive for operational excellence
- Build relationships with clients to meet financial needs
- Follow established processes, guidelines, laws, and regulations
- Partner with experts in small business, lending, and investments
- Manage financial center traffic, appointments, and outbound calls
- Drive the client experience
- Manage cash responsibilities
Requirements
What you’ll need- High School Diploma / GED / Secondary School or equivalent
- Must be able to work weekends and/or extended hours
- Must be able to travel to any financial center location within a reasonable distance
- Ability to learn and adapt to new information and technology platforms
- Strong critical thinking and problem-solving skills
- Effective and confident communication skills
- Desired: Experience in financial services and knowledge of financial services industry, products and solutions
- Desired: One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
- Desired: Six months of cash handling experience
- Desired: Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance
Benefits
Comp & perks- Benefits eligible
- Paid time off
- Resources and support for employees
- Base salary compensation
- Industry-leading benefits