Relationship Banker

Bank of America

. Engage clients in the lobby to educate and assist them with self-service banking resources .

Posted 11/9/2026full-timeGlen Burnie • Maryland • United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client engagement and relationship-building capabilities while effectively managing cash transactions and adhering to banking regulations. Possesses the ability to educate clients on self-service banking solutions and drive a positive client experience.

Highest-signal resume keywords

Client EngagementCash Transaction ProcessingFinancial Services ExperienceEffective Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash HandlingSelf-Service Banking EducationFinancial Needs AssessmentOperational ExcellenceTime Management

Soft Skills

Relationship BuildingCollaborationMotivationAdaptabilityCritical Thinking

Tools & Technologies

ATMOnline BankingMobile Banking

Certifications & Qualifications

High School DiplomaGEDSecondary School Equivalent

Industry Keywords

Financial ServicesSales ExperienceClient ExperienceRisk CultureRegulatory Compliance

About the role

Key responsibilities & impact

Engage clients in the lobby to educate and assist them with self-service banking resources
Accurately and efficiently process cash transactions
Conduct deep conversations to understand clients’ financial and life priorities
Connect clients with solutions that meet their financial goals
Execute the bank’s risk culture and pursue operational excellence
Build client relationships to meet financial needs
Follow established processes and guidelines while adhering to applicable laws and regulations
Partner with small business, lending, and investment experts to grow business knowledge and networks
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
Effective collaboration and relationship-building skills
Passion, commitment and drive to improve clients’ financial lives
Ability to identify solutions for new and existing clients based on their needs
Effective and confident communication skills
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on ATM, online banking, and mobile banking self-service transactions
Strong critical thinking and problem-solving skills
Ability to follow established processes, guidelines, laws, and regulations
Efficient time and capacity management
Must be able to work weekends and/or extended hours and may be scheduled at any financial center within a reasonable distance
High School Diploma / GED / Secondary School or equivalent
Desired: financial services experience and industry knowledge
Desired: one year of successful sales experience in a salary plus incentive environment with individual sales goals
Desired: six months of cash handling experience
Desired: bachelor’s degree or business-relevant associate’s degree

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Paid time off
Resources and support for employees
Benefits eligibility