Relationship Banker

Bank of America

. Engage clients in the lobby to educate and assist them with self-service banking resources .

Posted 11/11/2026full-timeTrenton • New Jersey • United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client engagement and relationship-building skills while effectively managing cash transactions and adhering to established banking processes and regulations. Possesses the ability to educate clients on self-service banking solutions and drive a positive client experience.

Highest-signal resume keywords

Client EngagementCash HandlingFinancial Services ExperienceEffective Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash TransactionsSelf-Service BankingFinancial Needs AssessmentProcess AdherenceTime ManagementSales ExperienceATM EducationOnline Banking EducationMobile Banking EducationCritical Thinking

Soft Skills

EnthusiasticMotivated Self-StarterCollaborationRelationship BuildingAdaptability

Certifications & Qualifications

High School DiplomaGEDAssociate's DegreeBachelor's Degree

Industry Keywords

BankingFinancial GoalsOperational ExcellenceRisk CultureClient ExperienceSales GoalsSmall Business KnowledgeInvestment KnowledgeLending KnowledgeRegulatory Compliance

About the role

Key responsibilities & impact

Engage clients in the lobby to educate and assist them with self-service banking resources
Accurately and efficiently process cash transactions
Conduct in-depth conversations to understand clients’ financial and life priorities
Connect clients to solutions that meet their financial goals
Execute the bank’s risk culture and pursue operational excellence
Build client relationships to meet financial needs
Follow established processes, guidelines, laws, and regulations
Partner with small business, lending, and investment experts to grow business knowledge and network
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

High School Diploma / GED / Secondary School or equivalent
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
Ability to collaborate effectively and build strong relationships
Passion, commitment and drive to improve clients’ financial lives
Confidence identifying solutions for new and existing clients
Effective and confident communication skills
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on ATM, online banking, and mobile banking self-service transactions
Strong critical thinking and problem-solving skills
Ability to follow established processes, guidelines, laws, and regulations
Efficient time and capacity management
Must be able to work weekends and/or extended hours
May be scheduled at any financial center within a reasonable distance
Desired: financial services experience and industry knowledge
Desired: one year of successful sales experience in a salary-plus-incentive environment with individual sales goals
Desired: six months of cash handling experience
Desired: Bachelor’s Degree or business-relevant Associate’s Degree

Benefits

Comp & perks

Base salary compensation
Benefits eligibility
Paid time off
Resources and support to employees
Opportunities to learn, grow, and make an impact
Physical, emotional, and financial wellness support
Affordable, competitive and flexible benefits