Relationship Banker – Bilingual English/Spanish

Bank of America

. Engage clients in the lobby and educate them on self-service banking resources .

Posted 10/23/2026full-timeSilver Spring • Maryland • United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client engagement and relationship building, with a strong focus on financial services solutions and effective communication. Proficient in cash handling and operational excellence while adhering to established regulations and processes.

Highest-signal resume keywords

Bilingual English/SpanishClient Relationship ManagementCash Handling ExperienceFinancial Services KnowledgeSales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Transactions ProcessingMobile Banking AssistanceOnline Banking AssistanceATM Transactions EducationFinancial Services Products Knowledge

Soft Skills

Effective CommunicationRelationship-Building SkillsCritical ThinkingProblem-Solving SkillsTime Management

Certifications & Qualifications

High School DiplomaGEDAssociate DegreeBachelor's Degree

Industry Keywords

Financial ServicesOperational ExcellenceRisk CultureClient ExperienceSales Goals

About the role

Key responsibilities & impact

Engage clients in the lobby and educate them on self-service banking resources
Assist clients with mobile banking, online banking, and ATM transactions
Accurately and efficiently process cash transactions
Conduct in-depth conversations to understand clients' financial and life priorities
Connect clients to solutions aligned with their financial goals
Execute the bank's risk culture and pursue operational excellence
Build client relationships to meet financial needs
Follow established processes, laws, and regulations
Partner with small business, lending, and investment experts
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

Fluent verbal and written Spanish; bilingual English/Spanish required
Enthusiastic, highly motivated self-starter with a strong work ethic and results focus
Effective collaboration and relationship-building skills
Ability to identify client solutions based on needs
Effective and confident communication with all clients
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on ATM, online banking, and mobile banking transactions
Strong critical thinking and problem-solving skills
Ability to follow established processes, guidelines, laws, and regulations
Efficient time and capacity management
Ability to work weekends and/or extended hours
Ability to work at any financial center within a reasonable distance when scheduled
High school diploma, GED, secondary school, or equivalent
Experience in financial services and knowledge of financial services products and solutions preferred
One year of successful sales experience in a salary-plus-incentive environment with individual sales goals preferred
Six months of cash handling experience preferred
Bachelor's degree or business-relevant associate degree preferred

Benefits

Comp & perks

Base salary compensation
Benefits eligibility
Paid time off
Resources and support for employees
Affordable, competitive and flexible benefits supporting physical, emotional and financial wellness
Opportunities to learn, grow, and build a career