Relationship Banker, Bilingual Mandarin

Bank of America

. Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATM self-service resources .

Posted 11/3/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client engagement and relationship building, with a strong focus on financial services solutions and cash transaction management. Proficient in educating clients on self-service technologies and driving exceptional client experiences.

Highest-signal resume keywords

Bilingual MandarinCash Handling ExperienceFinancial Services KnowledgeSales ExperienceEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Transactions ProcessingSelf-Service Technologies EducationFinancial Needs AssessmentRisk Culture ExecutionOperational Excellence

Soft Skills

Critical ThinkingProblem-SolvingRelationship BuildingAdaptabilityEffective Communication

Tools & Technologies

Mobile BankingOnline BankingATM Self-Service

Industry Keywords

Financial ServicesClient ExperienceSales GoalsFinancial ProductsRegulations Compliance

About the role

Key responsibilities & impact

Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATM self-service resources
Accurately and efficiently process cash transactions
Conduct deep conversations to understand clients’ financial and life priorities
Connect clients with solutions aligned to their financial goals
Execute the bank's risk culture and strive for operational excellence
Build client relationships to meet financial needs
Follow established processes, guidelines, laws, and regulations
Partner with experts in small business, lending, and investments
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

Bilingual Mandarin required
High school diploma / GED / secondary school or equivalent required
Must be able to work weekends and/or extended hours
Must be able to travel to any financial center location within a reasonable distance
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on self-service technologies such as ATM, online banking, and mobile banking
Strong critical thinking and problem-solving skills
Effective communication and relationship-building skills
Desired: Experience in financial services and knowledge of financial services industry, products, and solutions
Desired: One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
Desired: Six months of cash handling experience
Desired: Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration, or finance

Benefits

Comp & perks

Benefits eligible
Paid time off
Resources and support for employees
Base salary compensation
40 hours per week