Relationship Banker, Bilingual Spanish

Bank of America

. Engage clients in the lobby .

Posted 11/3/2026full-timeQueens • New York • United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client engagement and financial services, with a strong ability to educate clients on banking technologies and solutions. Proven track record in managing cash transactions and building relationships to enhance the client experience.

Highest-signal resume keywords

Bilingual SpanishClient EngagementCash Handling ExperienceFinancial Services KnowledgeSales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Transactions ProcessingMobile Banking EducationOnline Banking EducationATM EducationFinancial Needs AssessmentRisk Culture ExecutionOperational ExcellenceTime ManagementProblem-SolvingCritical Thinking

Soft Skills

Effective CommunicationRelationship BuildingSelf-StarterMotivationCollaboration

Certifications & Qualifications

High School DiplomaGEDAssociate DegreeBachelor's Degree

Industry Keywords

Financial ServicesClient ExperienceSales GoalsSelf-Service Banking TechnologiesEstablished ProcessesGuidelinesLawsRegulations

About the role

Key responsibilities & impact

Engage clients in the lobby
Educate and assist clients with transactions through mobile banking, online banking, and ATMs
Accurately and efficiently process cash transactions
Conduct deep conversations to understand clients' financial and life priorities
Connect clients to solutions aligned with their financial goals
Execute the bank's risk culture and pursue operational excellence
Build relationships with clients to meet financial needs
Follow established processes, guidelines, laws, and regulations
Partner with small business, lending, and investment experts to grow business knowledge and networks
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

Bilingual Spanish required
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
Collaborates effectively to build and nurture strong relationships
Passion, commitment, and drive to improve clients' financial lives
Ability to identify solutions for new and existing clients based on their needs
Effective and confident communication; comfortable engaging all clients
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on self-service banking technologies, including ATM, online banking, and mobile banking
Strong critical thinking and problem-solving skills
Ability to follow established processes, guidelines, laws, and regulations
Efficient time and capacity management
Must be able to work weekends and/or extended hours
Must be able to travel to any financial center location within a reasonable distance
High school diploma, GED, secondary school or equivalent
Desired: experience in financial services and knowledge of financial services products and solutions
Desired: one year of successful sales experience in a salary-plus-incentive environment with individual sales goals
Desired: six months of cash handling experience
Desired: bachelor's degree or business-relevant associate degree

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Industry-leading benefits
Paid time off
Resources and support for employees