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Relationship Banker
Bank of America. Engage clients in the lobby .
Posted 11/10/2026full-timeSyracuse • New York • United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client engagement and communication skills while effectively educating clients on financial services and self-service banking solutions. Proven ability to identify client needs and connect them with appropriate financial products, adhering to established guidelines and regulations.
Highest-signal resume keywords
Client EngagementFinancial Services KnowledgeCash Handling ExperienceEffective Communication SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash Transactions ProcessingMobile Banking EducationOnline Banking EducationATM Transactions EducationSales Experience
Soft Skills
Relationship-Building SkillsCritical ThinkingTime ManagementAdaptabilityEnthusiasm
Certifications & Qualifications
High School DiplomaGEDAssociate's DegreeBachelor's Degree
Industry Keywords
Financial ServicesSelf-Service ResourcesComplianceGuidelinesSales Goals
About the role
Key responsibilities & impact- Engage clients in the lobby
- Educate and assist clients with transactions through mobile banking, online banking, ATM, and other self-service resources
- Accurately and efficiently process cash transactions
- Conduct in-depth conversations to understand clients’ financial and life priorities
- Connect clients to solutions that meet their financial goals
- Follow established processes and guidelines and comply with applicable laws and regulations
Requirements
What you’ll need- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
- Effective collaboration and relationship-building skills
- Passion, commitment and drive to improve clients’ financial lives
- Ability to identify solutions for new and existing clients based on their needs
- Effective and confident communication skills
- Ability to learn and adapt to new information and technology platforms
- Ability to educate clients on ATM, online banking, and mobile banking self-service transactions
- Strong critical thinking and problem-solving skills
- Adherence to established processes, guidelines, laws, and regulations
- Efficient time and capacity management
- Flexibility to work weekends and/or extended hours as needed
- Minimum education requirement: High School Diploma / GED / Secondary School or equivalent
- Desired: Experience in financial services and knowledge of financial services products and solutions
- Desired: One year of successful sales experience in a salary plus incentive environment with individual sales goals
- Desired: Six months of cash handling experience
- Desired: Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance
Benefits
Comp & perks- Industry-leading benefits
- Paid time off
- Resources and support to employees
- Base salary compensation
- Benefits eligibility