Relationship Banker

Bank of America

. Engage clients in the lobby and educate them about self-service banking resources .

Posted 10/22/2026full-timeLittle Rock • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client engagement and education regarding self-service banking technologies, while effectively managing cash transactions and building strong client relationships to meet financial goals. Proficient in critical thinking, problem-solving, and adhering to established processes and regulations.

Highest-signal resume keywords

Client EngagementCash HandlingFinancial Services ExperienceEffective CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash TransactionsATM TransactionsOnline BankingMobile BankingSales ExperienceFinancial Goal ManagementProcess AdherenceTime ManagementTechnology AdaptationSelf-Service Technologies

Soft Skills

Strong Work EthicCollaborationRelationship BuildingCritical ThinkingAdaptability

Industry Keywords

Financial CenterRisk CultureOperational ExcellenceClient ExperienceFinancial Needs

About the role

Key responsibilities & impact

Engage clients in the lobby and educate them about self-service banking resources
Assist clients with mobile banking, online banking, and ATM transactions
Accurately and efficiently process cash transactions
Hold deep conversations to understand clients’ financial and life priorities
Connect clients to solutions that meet their financial goals
Execute the bank’s risk culture and pursue operational excellence
Build client relationships to meet financial needs
Partner with experts in small business, lending, and investments
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

High School Diploma / GED / Secondary School or equivalent
Must be able to work weekends and/or extended hours
May be scheduled at any financial center location within a reasonable distance
Strong work ethic and focus on results
Ability to collaborate effectively and build strong relationships
Effective and confident communication
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on ATM, online banking, and mobile banking self-service technologies
Strong critical thinking and problem-solving skills
Ability to follow established processes, guidelines, laws, and regulations
Efficient time and capacity management
Desired: financial services experience and industry knowledge
Desired: one year of successful sales experience in a salary-plus-incentive environment with individual sales goals
Desired: six months of cash handling experience
Desired: Bachelor's Degree or business-relevant Associate’s Degree

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and build a career
In-office culture supporting collaboration, engagement, and career development