Relationship Banker

Bank of America

. Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, ATM, and other self-service resources .

Posted 11/9/2026full-timeGaithersburg • Maryland • United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong relationship-building and communication skills to effectively engage clients and understand their financial needs. Proficient in cash handling and knowledgeable about financial services products, with a focus on operational excellence and compliance.

Highest-signal resume keywords

Cash Handling ExperienceFinancial Services KnowledgeSales ExperienceRelationship-Building SkillsEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash Transactions ProcessingFinancial Services Products KnowledgeSales TechniquesProblem-Solving SkillsTime Management

Soft Skills

Enthusiastic Self-StarterCollaboration SkillsAdaptabilityCritical Thinking

Tools & Technologies

Mobile BankingOnline BankingATM TechnologiesSelf-Service Resources

Certifications & Qualifications

High School DiplomaGEDAssociate’s DegreeBachelor's Degree

Industry Keywords

Financial ServicesClient ExperienceOperational ExcellenceRisk CultureCompliance

About the role

Key responsibilities & impact

Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, ATM, and other self-service resources
Accurately and efficiently process cash transactions for clients
Conduct deep conversations with clients to understand their financial and life priorities
Connect clients to solutions that meet their financial goals
Execute the bank's risk culture and strive for operational excellence
Build relationships with clients to meet financial needs
Follow established processes and guidelines while adhering to applicable laws and regulations
Partner with experts in small business, lending, and investments to grow business knowledge and network
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

High School Diploma / GED / Secondary School or equivalent
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
Strong collaboration and relationship-building skills
Ability to identify solutions for new and existing clients based on their needs
Effective and confident communication skills
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on ATM, online banking, and mobile banking self-service technologies
Strong critical thinking and problem-solving skills
Ability to follow established processes and guidelines and comply with laws and regulations
Effective time and capacity management
Ability to work weekends and/or extended hours
Ability to be scheduled at any financial center location within a reasonable distance
Experience in financial services and knowledge of financial services products and solutions preferred
One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals preferred
Six months of cash handling experience preferred
Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance preferred

Benefits

Comp & perks

Benefits eligible
Paid time off
Resources and support to employees
Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
In-office culture supporting collaboration, engagement, and career development
Opportunities to learn, grow, and make an impact