Relationship Banker – English, Creole

Bank of America

. Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, ATM, and other self-service resources .

Posted 11/11/2026full-timeLauderdale Lakes • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client engagement and relationship-building capabilities while effectively educating clients on financial services and self-service technologies. Possesses critical-thinking and problem-solving skills to identify tailored solutions that align with clients' financial goals.

Highest-signal resume keywords

Cash Handling ExperienceSales ExperienceFinancial Services KnowledgeEffective Communication SkillsRelationship-Building Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash Transactions ProcessingFinancial Services Products KnowledgeMobile Banking EducationOnline Banking EducationATM Education

Soft Skills

Strong Work EthicCritical-Thinking SkillsProblem-Solving SkillsTime ManagementCollaboration Skills

Tools & Technologies

Self-Service TechnologiesBanking Platforms

Industry Keywords

Financial Center OperationsClient ExperienceComplianceRisk CultureSales Goals

About the role

Key responsibilities & impact

Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, ATM, and other self-service resources
Accurately and efficiently process cash transactions
Conduct deep conversations to understand clients’ financial and life priorities
Connect clients with solutions aligned to their financial goals
Execute the bank’s risk culture and pursue operational excellence
Build client relationships to meet financial needs
Follow established processes and guidelines while complying with applicable laws and regulations
Partner with small-business, lending, and investment experts to grow business knowledge and networks
Manage financial-center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

Strong work ethic and focus on results
Effective collaboration and relationship-building skills
Ability to identify solutions for new and existing clients based on their needs
Effective and confident communication skills
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on ATM, online banking, and mobile banking self-service technologies
Strong critical-thinking and problem-solving skills
Ability to follow established processes, guidelines, laws, and regulations
Efficient time and capacity management
Ability to work weekends and/or extended hours
Ability to work at any financial center location within a reasonable distance when scheduled
English and Creole language required
High school diploma, GED, secondary school, or equivalent required
Six months of cash-handling experience desired
One year of successful sales experience in a salary-plus-incentive environment with individual sales goals desired
Experience in financial services and knowledge of financial services products and solutions desired
Bachelor’s degree or business-relevant associate’s degree desired

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Career development opportunities
Full-time schedule, 40 hours per week