Relationship Banker – Mass Southeast Market

Bank of America

. Engage clients in the lobby and educate them on self-service banking resources .

Posted 9/30/2026full-timeNew Bedford • Massachusetts • United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client engagement and financial services, with a strong focus on relationship-building and effective communication. Proficient in cash handling, mobile banking, and online banking technologies, while adhering to established guidelines and regulations.

Highest-signal resume keywords

Client EngagementCash HandlingFinancial Services KnowledgeEffective CommunicationProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash TransactionsMobile BankingOnline BankingATM TransactionsSales ExperienceFinancial Products KnowledgeRisk ManagementOperational ExcellenceTime ManagementProcess Adherence

Soft Skills

Relationship BuildingCollaborationCritical ThinkingAdaptabilityWork Ethic

Tools & Technologies

Self-Service Banking TechnologiesTechnology Platforms

Industry Keywords

Financial ServicesClient ExperienceSales GoalsRegulationsGuidelines

About the role

Key responsibilities & impact

Engage clients in the lobby and educate them on self-service banking resources
Assist clients with mobile banking, online banking, and ATM transactions
Accurately and efficiently process cash transactions
Conduct deep conversations to understand clients' financial and life priorities
Connect clients with solutions that meet their financial goals
Execute the bank's risk culture and strive for operational excellence
Build relationships with clients to meet financial needs
Follow established processes, guidelines, laws, and regulations
Partner with small-business, lending, and investment experts
Manage financial-center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

Strong work ethic and intense focus on results
Effective collaboration and relationship-building skills
Passion, commitment and drive to improve clients' financial lives
Ability to identify solutions for new and existing clients based on their needs
Effective and confident communication skills
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on ATM, online banking, and mobile banking self-service technologies
Strong critical-thinking and problem-solving skills
Ability to follow established processes, guidelines, laws, and regulations
Efficient time and capacity management
Ability to work weekends and/or extended hours
Ability to work at any financial center within a reasonable distance when scheduled
High school diploma, GED, secondary school, or equivalent required
Experience in financial services and knowledge of financial services products and solutions preferred
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals preferred
Six months of cash-handling experience preferred
Bachelor's degree or business-relevant associate degree preferred

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Physical, emotional, and financial wellness support
Paid time off
Resources and support to employees
Benefits eligibility