Relationship Support Manager

Bank of America

. Partner with Relationship Managers, stakeholders, and delivery teams to manage requirements and oversee execution quality .

Posted 10/2/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing requirements and driving operational excellence through data analysis, process design, and stakeholder collaboration. Proficient in utilizing Jira for requirements management and developing KPIs and dashboards for performance reporting.

Highest-signal resume keywords

Jira ExpertiseData AnalysisProcess ImprovementKPI DevelopmentStakeholder Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProcess DesignRequirements ManagementRoot Cause AnalysisPerformance ReportingGovernance PracticesOperational ExecutionAutomation OpportunitiesExcel ProficiencyAnalytics

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsPresentation SkillsCollaboration

Tools & Technologies

JiraWorkflow ToolsDashboardsKPIsPerformance Metrics

Industry Keywords

Relationship ManagementOperational ExcellenceContinuous ImprovementRisk ManagementStakeholder Needs

About the role

Key responsibilities & impact

Partner with Relationship Managers, stakeholders, and delivery teams to manage requirements and oversee execution quality
Act as a trusted advisor and challenge inefficient practices
Collaborate across business, delivery, and technical teams to drive operational excellence and continuous improvement
Design and enhance operational processes, controls, metrics, and governance practices
Analyze process and performance data to identify trends, root causes, and optimization opportunities
Identify delivery risks, control gaps, and process improvement opportunities
Gather, prioritize, and manage requirements in Jira
Identify automation, simplification, and AI-enabled improvement opportunities
Ensure requirements align with business objectives, stakeholder needs, and process controls
Maintain traceable requirements, workflows, and reporting
Monitor execution quality through governance routines, metrics, and performance measures
Develop dashboards, KPIs, and reporting for data-driven decision-making
Leverage Jira, workflow tools, and analytics to improve process visibility and execution

Requirements

What you’ll need

3+ years of experience supporting relationship management, project delivery, or operational execution in a structured business or technology environment
2+ years of hands-on experience performing data analysis and reporting, including manipulation of large or complex datasets
1+ years of direct experience using Jira to manage end-to-end requirements lifecycles
Experience developing KPIs, dashboards, and performance reporting
Knowledge of process design, controls, governance, and risk management practices
Strong analytical, problem-solving, and root cause analysis skills
Advanced Excel and data analysis capabilities
Excellent stakeholder management, communication, and presentation skills
Proven ability to drive process improvements and operational efficiencies
Experience with relationship management, process improvement, governance, operations, or technology delivery
Strong requirements management and Jira expertise

Benefits

Comp & perks

Inclusive workplace commitment
Opportunities to learn, grow, and make an impact
Support for teammates’ physical, emotional, and financial wellness
Recognition and rewards for performance
In-office flexibility based on role-specific considerations