Sales Support Associate

Bank of America

. Identify and support client needs and capabilities in partnership with relationship management and sales support teams .

Posted 9/29/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management, compliance, and operational risk while ensuring data integrity and supporting client retention strategies. Proficient in conducting due diligence and maintaining strong communication with clients and internal teams.

Highest-signal resume keywords

Client ManagementDue Diligence ProcessesKYC OnboardingMicrosoft Office Suite ProficiencyCustomer Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Due DiligenceKYCClient RetentionFraud PreventionData IntegritySales SupportOperational RiskResearch and AnalysisBank Products KnowledgeCompliance Policies

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsMultitasking AbilityPresentation Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

AMLMoney Services BusinessesHigh-Risk IndicatorsClient DelightSales Leads

About the role

Key responsibilities & impact

Identify and support client needs and capabilities in partnership with relationship management and sales support teams
Support client management teams with sales, referrals, Know Your Customer (KYC) onboarding, and client retention
Support operational and risk components of client relationships
Manage due diligence processes and account opening
Ensure accurate and timely customer compliance with policies and regulations
Identify opportunities supporting client delight and retention, fraud prevention, and revenue growth
Ensure client data integrity for onboarding, KYC, and operational risk/compliance systems
Serve as point of contact for account openings/closings and escalated Contact Center issues
Connect clients with business partners and support teams for service-related issues
Support Customer Due Diligence processes related to AML, money services businesses, high-risk indicators or industries, and KYC activities
Conduct research and analysis to compile sales leads and provide data to client teams and partners

Requirements

What you’ll need

Proficient in Microsoft Office Suite
Excellent written and verbal communication skills
Familiarity with bank products, services operations, systems, policies and procedures for business/corporate clients
Strong client focus and direct client contact experience
Excellent interpersonal, communication, presentation, organization and computer skills
Ability to multitask and simultaneously support various priorities
High School Diploma / GED / Secondary School or equivalent
FDIC hiring restrictions apply to certain specified criminal histories

Benefits

Comp & perks

Opportunities to learn, grow, and make an impact
Inclusive workplace commitment
Support for physical, emotional, and financial wellness
Recognition and rewards for performance
In-office culture with an appropriate level of role-specific flexibility