Senior Academy Manager – Business Banking

Bank of America

. Lead employees through onboarding, upskilling, and core programs .

Posted 9/24/2026full-timeUnited StatesSenior💰 $99,000 - $142,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee development and training within Business Banking, utilizing various learning modalities to enhance proficiency and performance. Strong ability to manage programs, assess skill gaps, and implement effective action plans while fostering a client-centric culture.

Highest-signal resume keywords

Business Banking ExperienceLeadership ExperienceCoaching and Development SkillsRisk Identification and MitigationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee OnboardingProgram ManagementAssessment DeliveryCurriculum DevelopmentPerformance Action Plans

Soft Skills

Interpersonal SkillsEffective CommunicationActive ListeningProblem SolvingOrganizational Skills

Certifications & Qualifications

High School DiplomaGEDSecondary School Equivalent

Industry Keywords

Client-Centric StrategyBehavior Proficiency GapsTraining CompletionRegulatory PoliciesEnterprise Risk Culture

About the role

Key responsibilities & impact

Lead employees through onboarding, upskilling, and core programs
Develop Academy participants' proficiency and build skills through various learning modalities
Demonstrate the bank's client-centric strategy to drive appropriate behaviors
Partner with leadership to drive employee development
Manage Academy activities at various levels
Lead Business Banking Academy programs virtually and in classroom settings for new-to-role and upskilling participants
Deliver assessments, manage practice pods, call calibration sessions, practice sessions, and simulator workshops
Identify behavior and proficiency gaps, develop action plans, and coach participants toward successful training completion and milestones
Manage program outreach, coordination, logistics, communications, calendar planning, escalations, and technology access
Partner with Academy content design teammates to provide feedback on content, curriculum, and programs
Enforce internal and regulatory policies, procedures, and processes throughout New to Role programs
Oversee post-program completion checkpoints to assess understanding and accelerate proficiency or reduce learning curves
Facilitate Line of Business leadership routines and initiatives and provide development and program updates

Requirements

What you’ll need

Recent/Previous Business Banking or Academy experience
Leadership experience
Credit and treasury understanding
Proven ability to coach, manage, and develop by driving proficiency and performance in a customer centric environment
Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans
Strong interpersonal skills, including dialogue, influence without direct authority, relationship building, and commitment to excellence
Effective verbal, non-verbal, written and presentation communication skills
Active listening skills, including ability to influence virtually
Demonstrated problem solving, strong follow-up skills, and ability to escalate and gain resolution
Proficiency in risk identification and mitigation and communicating and reinforcing enterprise risk culture
Strong organizational skills and ability to manage multiple responsibilities and prioritize
Proficiency in computer skills and professional programs, such as Microsoft Office
Ability to perform administrative tasks without help of an administrative assistant
High School Diploma / GED / Secondary School or equivalent

Benefits

Comp & perks

Annual discretionary incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support for employees
In-office culture with role-specific flexibility