Senior Academy Manager – Consumer Academy

Bank of America

. Lead and manage Academy initiatives and projects, including planning, execution, stakeholder coordination, milestone tracking, and delivery of business outcomes .

Posted 10/9/2026full-timeUnited StatesSenior💰 $99,000 - $142,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing Academy initiatives and projects, with a focus on stakeholder coordination, strategic planning, and operational improvement. Proficient in delivering effective learning experiences and facilitating communication across diverse audiences.

Highest-signal resume keywords

Leadership ExperienceStakeholder ManagementStrategic PlanningCommunication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementOperational ImprovementCurriculum DesignAssessment DeliveryRisk IdentificationChange Management

Soft Skills

Interpersonal SkillsRelationship BuildingCritical ThinkingDecision-MakingActive Listening

Tools & Technologies

Microsoft OfficeExcelPowerPointCopilot

Certifications & Qualifications

High School DiplomaGEDSecondary School or Equivalent

Industry Keywords

Consumer RetailLearning ExperienceOrganizational PrioritiesTraining CompletionProgram Outreach

About the role

Key responsibilities & impact

Lead and manage Academy initiatives and projects, including planning, execution, stakeholder coordination, milestone tracking, and delivery of business outcomes
Lead through influence, coordinate cross-functional teams and peer workgroups, and drive strategic initiatives and organizational priorities
Partner with Academy leadership on strategic planning, organizational priorities, and team initiatives
Develop, coordinate, and deliver communications promoting awareness, engagement, alignment, and execution of Academy priorities
Identify operational improvement opportunities and support change initiatives across the Academy organization
Lead onboarding, core, and/or upskill Academy programs virtually and/or in the classroom
Deliver assessments, manage practice pods, call calibration sessions, practice sessions, and simulator workshops
Identify behavior and proficiency gaps, develop action plans, and coach participants toward successful training completion and milestones
Manage program outreach, coordination, logistics, communications, calendar planning, escalations, and technology access
Partner with content design teammates to provide feedback on content, curriculum, and programs
Enforce internal and regulatory policies, procedures, and processes throughout New to Role programs
Oversee post-program completion checkpoints to assess participant understanding and accelerate proficiency
Facilitate Line of Business leadership routines and initiatives and provide development and program updates

Requirements

What you’ll need

Previous involvement in programs, projects, or process initiatives with responsibility for planning, execution, stakeholder coordination, milestone management, and delivery of business outcomes
3+ years demonstrated leadership experience
Ability to diagnose root causes, assess skill gaps, and implement effective solutions that improve learner performance and business results
Strong executive communication, presentation, and stakeholder management skills
Experience designing and executing strategic and operational initiatives with minimal oversight while managing multiple priorities and deadlines
Ability to lead through influence without direct authority
Ability to translate expertise into effective learning experiences
Ability to facilitate learning and translate complex topics into practical application
Strong interpersonal and relationship-building skills; ability to engage diverse audiences, collaborate across functions, and influence stakeholders at all levels
Effective verbal, non-verbal, written, and presentation communication skills and active listening skills
Problem-solving, critical thinking, and decision-making skills; ability to identify issues, escalate risks, and drive resolution
Proficiency in risk identification and mitigation and ability to reinforce enterprise risk culture
Strong organizational skills and ability to manage multiple responsibilities and prioritize
Proficiency in computer skills and professional programs, including Microsoft Office, Excel, PowerPoint, and Copilot
High School Diploma / GED / Secondary School or equivalent
Familiarity with Consumer Retail and Preferred line of business (desired)

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Annual discretionary incentive award based on individual, line of business/group, and company performance
Benefits eligibility
Paid time off
Resources and support to make an impact and contribute to sustainable growth