Senior Academy Manager – Corporate Audit and Credit Review

Bank of America

. Lead Academy participants throughout their learning experience .

Posted 10/5/2026full-timeUnited StatesSenior💰 $99,000 - $142,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and facilitating learning experiences, with a strong focus on coaching, performance management, and stakeholder engagement. Proficient in developing action plans to address skill gaps and enhance participant proficiency in a corporate environment.

Highest-signal resume keywords

Leadership SkillsCoaching SkillsFacilitation SkillsOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance Action PlansRisk IdentificationProficiency AssessmentLearning Experience DesignAdministrative Task Management

Soft Skills

Interpersonal SkillsActive ListeningProblem-Solving SkillsInfluencing SkillsRelationship Building

Tools & Technologies

Microsoft Office

Industry Keywords

Learning Needs AssessmentOnboarding ProgramsCorporate TrainingRegulatory ComplianceCustomer Centric Environment

About the role

Key responsibilities & impact

Lead Academy participants throughout their learning experience
Consult with the business on learning needs
Lead onboarding, core, and/or upskill Academy programs virtually and/or in the classroom
Deliver assessments, manage practice pods, call calibration sessions, practice sessions, and simulator workshops
Identify behavior and proficiency gaps, develop action plans, and coach participants
Manage program outreach, coordination, logistics, communications, calendar planning, escalations, and technology access
Partner with Academy content design teammates to provide feedback on content, curriculum, and programs
Enforce internal and regulatory policies, procedures, and processes throughout New to Role programs
Oversee post-program completion checkpoints to assess participant understanding and accelerate proficiency
Facilitate Line of Business leadership routines and initiatives
Provide stakeholders with development and program updates
Support execution of Academy programs for Corporate Audit and Credit Review

Requirements

What you’ll need

High School Diploma / GED / Secondary School or equivalent
Ability to translate expertise into effective learning experiences
Demonstrated leadership, coaching, and facilitation skills
Ability to facilitate learning and translate complex topics into practical application
Proven ability to coach, manage, and develop by driving proficiency and performance in a customer centric environment
Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans
Strong interpersonal skills and ability to engage others, influence without direct authority, build relationships, and demonstrate commitment to excellence
Effective verbal, non-verbal, written, and presentation communication skills
Active listening and virtual influence skills
Problem-solving, follow-up, escalation, and resolution skills
Proficiency in risk identification and mitigation and ability to reinforce enterprise risk culture
Strong organizational skills and ability to manage multiple responsibilities and prioritize
Proficiency in computer skills and professional programs, including Microsoft Office
Ability to perform administrative tasks without an administrative assistant
1st shift; 40 hours per week
United States work location

Benefits

Comp & perks

Discretionary incentive eligible; eligible to participate in the annual discretionary plan
Annual discretionary award based on individual performance, line of business/group performance, and Company success
Benefits eligible
Paid time off
Resources and support for employees
In-office culture with role-specific flexibility based on responsibilities and business needs