Senior Academy Manager – Enterprise Credit

Bank of America

. Lead employees through onboarding, upskilling, and core Academy programs .

Posted 10/30/2026full-timeUnited StatesSenior💰 $99,000 - $142,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coaching and developing participants through onboarding and upskilling programs, with a strong focus on client-centric strategies and performance improvement. Proficient in managing program logistics, communications, and risk identification within the Commercial Credit sector.

Highest-signal resume keywords

Commercial Credit ExperienceCoaching And DevelopmentPerformance Action PlansRisk Identification And MitigationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding ProgramsUpskilling ProgramsBehavior Gap AnalysisAssessment DeliveryProgram CoordinationCurriculum FeedbackAdministrative TasksPerformance ImprovementTraining Milestones ManagementSimulator Workshops

Soft Skills

Interpersonal SkillsEffective CommunicationActive ListeningProblem SolvingOrganizational Skills

Certifications & Qualifications

High School DiplomaGEDSecondary School Equivalent

Industry Keywords

Client-Centric StrategyEnterprise Risk CultureLearning ModalitiesPractice PodsCall Calibration Sessions

About the role

Key responsibilities & impact

Lead employees through onboarding, upskilling, and core Academy programs
Develop Academy participants' proficiency through varied learning modalities
Demonstrate the bank's client-centric strategy to drive appropriate behaviors
Lead onboarding, core, and/or upskill Academy programs virtually and/or in the classroom
Deliver assessments and manage practice pods, call calibration sessions, practice sessions, and simulator workshops
Identify behavior and proficiency gaps, develop action plans, and coach participants through training milestones
Manage program outreach, coordination, logistics, communications, calendar planning, escalations, and technology access
Partner with Academy content design teammates to provide feedback on content, curriculum, and programs
Enforce internal and regulatory policies, procedures, and processes throughout New to Role programs
Oversee post-program completion checkpoints to assess understanding and accelerate proficiency or reduce learning curves
Facilitate Line of Business leadership routines and initiatives and provide stakeholders with development and program updates
Support execution of Academy programs for the Enterprise Credit Commercial Credit segment

Requirements

What you’ll need

Recent/Previous Commercial Credit Experience
Proven ability to coach, manage, and develop by driving proficiency and performance in a customer centric environment
Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge
Strong interpersonal skills, including engaging others in dialogue, influencing without direct authority, building/deepening relationships, and demonstrating commitment to excellence
Effective verbal, non-verbal, written, and presentation communication skills
Active listening skills, including the ability to influence virtually
Demonstrated problem solving and strong follow-up skills
Ability to escalate and gain resolution as needed
Proficiency in day-to-day risk identification and mitigation
Ability to communicate and reinforce enterprise risk culture
Strong organizational skills and ability to manage multiple responsibilities and prioritize
Proficiency in computer skills and professional programs, for example Microsoft Office
Ability to perform administrative tasks without help of an administrative assistant
High School Diploma / GED / Secondary School or equivalent

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Paid time off
Resources and support to employees
Eligibility for annual discretionary incentive award based on performance and company results