Senior Academy Manager – Financial Center

Bank of America

. Lead onboarding, core, and upskill Academy programs virtually and/or in the classroom .

Posted 9/29/2026full-timeUnited StatesSenior💰 $99,000 - $142,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coaching capabilities, with a focus on developing training programs and facilitating effective learning experiences. Proficient in managing multiple priorities, stakeholder coordination, and driving strategic initiatives to enhance learner performance and business outcomes.

Highest-signal resume keywords

Leadership And Coaching SkillsStakeholder CoordinationProgram ManagementStrategic Initiative ExecutionInterpersonal And Relationship-Building Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program ManagementCurriculum DevelopmentAssessment DeliveryOperational ImprovementRisk Identification And MitigationLearning Experience DesignProficiency AssessmentBehavior Gap AnalysisChange Initiative ImplementationMilestone Tracking

Soft Skills

Effective CommunicationProblem-SolvingCritical ThinkingDecision-MakingCollaboration

Tools & Technologies

Microsoft OfficeExcelPowerPointCopilot

Industry Keywords

Training ProgramsOnboardingUpskill AcademyCustomer Centric EnvironmentRegulatory Policies

About the role

Key responsibilities & impact

Lead onboarding, core, and upskill Academy programs virtually and/or in the classroom
Deliver assessments, manage practice pods, call calibration sessions, practice sessions, and simulator workshops
Identify behavior and proficiency gaps, develop action plans, and coach participants toward training completion and milestones
Manage program outreach, coordination, logistics, communications, calendar planning, escalations, and technology access
Partner with Academy content design teammates to provide feedback on content, curriculum, and programs
Enforce internal and regulatory policies, procedures, and processes throughout New to Role programs
Oversee post-program completion checkpoints to assess participant understanding and accelerate proficiency
Facilitate Line of Business leadership routines and initiatives and provide development and program updates
Lead Academy initiatives and projects, including planning, execution, stakeholder coordination, milestone tracking, and business outcome delivery
Serve as a senior Academy resource by coordinating cross-functional teams and peer workgroups and driving strategic initiatives
Support Academy strategic planning, organizational priorities, team initiatives, and communications
Identify operational improvement opportunities and support change initiative implementation
Support Academy programs for the West and Central Financial Center divisions

Requirements

What you’ll need

3+ years demonstrated leadership and coaching skills
Proven ability to lead through influence without direct authority
Previous involvement in programs, projects, or process initiatives with responsibility for planning, execution, stakeholder coordination, milestone management, and delivery of business outcomes
Proven ability to coach, manage, and develop by driving proficiency and performance in a customer centric environment
Demonstrated ability to diagnose root causes, assess skill gaps, and implement effective solutions that improve learner performance and business results
Experience designing and executing strategic and operational initiatives with minimal oversight while managing multiple priorities and deadlines
Ability to translate expertise into effective learning experiences
Ability to facilitate learning and translate complex topics into practical application
Strong interpersonal and relationship-building skills with the ability to engage diverse audiences, collaborate across functions, and influence stakeholders at all levels
Effective verbal, non-verbal, written, presentation, and active listening skills
Demonstrated problem-solving, critical thinking, and decision-making skills
Proficiency in risk identification and mitigation and ability to reinforce enterprise risk culture
Strong organizational skills and ability to manage multiple responsibilities and prioritize
Proficiency in Microsoft Office, Excel, PowerPoint, Copilot, or similar professional programs
High School Diploma, GED, Secondary School, or equivalent
Ability to work onsite in accordance with the workplace excellence policy if selected
Ability to work first shift, 40 hours per week

Benefits

Comp & perks

Annual discretionary incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support for employees
In-office flexibility based on role-specific responsibilities and business needs
Opportunities to learn, grow, and build a career