Senior Academy Manager – GSEP

Bank of America

. Lead and manage Academy initiatives and projects, including planning, execution, stakeholder coordination, milestone tracking, and delivery of business outcomes .

Posted 10/16/2026full-timeUnited StatesSenior💰 $99,000 - $142,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Academy initiatives, managing stakeholder coordination, and delivering effective learning solutions aligned with business objectives. Proficient in diagnosing skill gaps, facilitating learning experiences, and implementing operational improvements to enhance learner performance.

Highest-signal resume keywords

Academy ExpertiseStakeholder CoordinationLeadership ExperienceExecutive CommunicationRisk Identification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementOperational ImprovementLearning Solution DevelopmentAssessment DeliveryCurriculum Feedback

Soft Skills

Interpersonal SkillsProblem-SolvingCritical ThinkingDecision-MakingRelationship Building

Tools & Technologies

Microsoft OfficeExcelPowerPointCopilot

Certifications & Qualifications

High School DiplomaGEDSecondary School Equivalent

Industry Keywords

Enterprise Process ManagementLearning ConsultantOperational ExcellenceChange InitiativesLearning Programs

About the role

Key responsibilities & impact

Lead and manage Academy initiatives and projects, including planning, execution, stakeholder coordination, milestone tracking, and delivery of business outcomes
Lead through influence and coordinate cross-functional teams and peer workgroups
Support Academy strategic planning, organizational priorities, and team initiatives
Develop, coordinate, and deliver communications promoting Academy priorities and initiatives
Identify operational improvement opportunities and support change initiatives
Lead onboarding, core, and upskill Academy programs virtually and/or in the classroom
Deliver assessments, manage practice pods, call calibration sessions, practice sessions, and simulator workshops
Identify behavior and proficiency gaps, develop action plans, and coach participants
Manage program outreach, coordination, logistics, communications, calendar planning, escalations, and technology access
Provide feedback and insight on content, curriculum, and programs
Enforce internal and regulatory policies, procedures, and processes throughout New to Role programs
Oversee post-program completion checkpoints to assess participant understanding and accelerate proficiency
Facilitate Line of Business leadership routines and initiatives and provide development and program updates
Serve as primary learning consultant and portfolio lead for assigned GSEP business areas
Partner with senior business leaders, HR, and Global Talent partners to identify capability gaps and prioritize learning needs
Develop annual learning plans and learning solutions aligned with business, risk, regulatory, and Operational Excellence objectives
Oversee enterprise-wide learning project portfolios and maintenance activities
Manage stakeholders, measurement strategy, end-to-end learning initiative execution, implementation, adoption, and portfolio health

Requirements

What you’ll need

Academy expertise and/or recent Enterprise Process Management role experience required
Previous involvement in programs, projects, or process initiatives with responsibility for planning, execution, stakeholder coordination, milestone management, and delivery of business outcomes
3+ years demonstrated leadership experience
Ability to diagnose root causes, assess skill gaps, and implement effective solutions that improve learner performance and business results
Strong executive communication, presentation, and stakeholder management skills
Experience designing and executing strategic and operational initiatives with minimal oversight while managing multiple priorities and deadlines
Proven ability to lead through influence without direct authority
Ability to translate expertise into effective learning experiences
Ability to facilitate learning and translate complex topics into practical application
Strong interpersonal and relationship-building skills with the ability to engage with diverse audiences, collaborate across functions, and influence stakeholders at all levels
Effective verbal, non-verbal, written, and presentation communication skills and active listening skills
Problem-solving, critical thinking, and decision-making skills
Proficiency in risk identification and mitigation and ability to reinforce enterprise risk culture
Strong organizational skills and ability to manage multiple responsibilities and prioritize
Proficiency in Microsoft Office, Excel, PowerPoint, Copilot, or similar professional programs
High School Diploma / GED / Secondary School or equivalent

Benefits

Comp & perks

Annual discretionary incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support to employees
In-office flexibility based on role-specific responsibilities and business needs
Opportunities to learn, grow, and make an impact