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Senior Analyst – Fraud Analytics and Innovation
Bank of America. Perform complex analysis and modeling to minimize fraud loss exposure and negative impacts to the customer experience .
Tech Stack
Tools & technologiesSQLTableau
About the role
Key responsibilities & impact- Perform complex analysis and modeling to minimize fraud loss exposure and negative impacts to the customer experience
- Analyze financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
- Utilize Excel, SAS, SQL, Tableau, and relational databases to provide analytical support on fraud strategies and ensure goals are met
- Evaluate data to assess potential and emerging fraud risk
- Identify opportunities to reduce billing dispute fraud losses and develop mitigation strategies
- Propose policy and procedural changes within segmentation structures
- Recommend data-driven actions to support business decisions
- Lead production of product performance reports and provide updates for senior management
- Analyze performance trends to identify opportunities to reduce fraud loss exposure and improve customer experience
- Challenge policies, processes, strategies, and controls to balance client experience, risk, and financial impact
- Develop and evaluate fraud mitigation strategies, including benefits, operational impacts, and success measures
- Partner across Claims, Risk, Product, Technology, and Operations to align strategy and drive execution
- Own performance reporting and update senior stakeholders on loss trends, initiatives, and results
- Identify emerging fraud risks, patterns, and industry trends and translate findings into actionable strategies
- Drive solutions through implementation and measure strategy performance for optimization
Requirements
What you’ll need- Experience with SQL, SAS, and/or Tableau for data analysis and reporting
- Strong analytical and critical thinking skills, with the ability to translate complex data into actionable strategies
- Ability to engage and influence across all levels, from analyst to senior executive, to build advocacy and drive change
- Self-motivated with the ability to work independently in a fast-paced environment and deliver results quickly
- Experience in fraud strategy, claims, disputes, risk management, or data analytics within financial services
- Strong written, verbal, and interpersonal communication skills
- Bachelor’s degree in business, analytics, risk, finance, or a related field (desired)
- Experience with card products, payment networks, billing disputes/chargebacks, claims processes, and associated fraud strategies (desired)
- Process excellence background and/or experience automating or streamlining operational workflows (desired)
- Experience developing, implementing, or measuring fraud prevention and loss mitigation strategies (desired)
- Experience collaborating with global or offshore delivery teams (desired)
Benefits
Comp & perks- Affordable, competitive and flexible benefits
- Support for physical, emotional, and financial wellness
- Opportunities to learn, grow, and make an impact
- In-office culture supporting collaboration, engagement, and career development
- Full-time employment
- 40 hours per week
- 1st shift