Senior Banker, Bilingual Mandarin

Bank of America

. Serve as the first point of contact for financial center clients .

Posted 9/18/2026full-timeBaldwin Park • California • United StatesSenior💰 $26 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and sales within a financial services environment, with a focus on delivering exceptional client care and optimizing operational accuracy through technology. Proficient in educating clients on banking solutions and self-service technologies while adhering to regulatory requirements.

Highest-signal resume keywords

Client Relationship ManagementSales ExperienceNotary CommissionCommunication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceDigital Assisted ShoppingSelf-Service TechnologiesBanking SolutionsClient Follow-Up

Soft Skills

Time ManagementOrganizational SkillsAdaptabilityCritical Thinking

Certifications & Qualifications

Notary Commission

Industry Keywords

Financial ServicesClient-Centric EnvironmentConsumer SolutionsSmall Business SolutionsRegulatory Requirements

About the role

Key responsibilities & impact

Serve as the first point of contact for financial center clients
Uncover personal banking needs of individual and small business clients
Offer appropriate banking solutions and connect clients to specialists
Deepen client relationships through platform services
Support clients with self-service and transactional activities
Provide exceptional client care and conduct outbound calls
Perform consistent client follow-up routines
Partner with teams to provide consumer and small business solutions, services, and strategies
Educate and train clients on simple transactions through self-service technologies
Use resources, technologies, and processes to optimize client experience and operational accuracy
Open accounts, perform account maintenance, and conduct Digital Assisted Shopping
Manage client interactions while meeting regulatory requirements

Requirements

What you’ll need

Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment
Strong written and verbal communication skills
Ability to learn and adapt to new information and technology platforms
Strong critical thinking and problem-solving skills
Effective time management and ability to organize, prioritize, and perform multiple tasks simultaneously
Must be a commissioned notary or successfully obtain a notary commission in the state of employment within a few months of start date
Must be able to work weekends and/or extended hours
May be scheduled at any financial center location within a reasonable commuting distance
High School Diploma / GED / Secondary School or equivalent
Ability to communicate effectively and confidently with all clients in person and by phone

Benefits

Comp & perks

Formulaic incentive plan with monthly, quarterly, and/or annual incentive opportunities
Benefits eligible
Paid time off
Resources and support for employees’ physical, emotional, and financial wellness
Affordable, competitive, and flexible benefits
Opportunities to learn, grow, and build a career