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Senior Banker, Bilingual Mandarin Required
Bank of America. Serve as the first point of contact for financial center clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management and sales skills, with a focus on providing exceptional client care and optimizing the client experience through effective use of technology and processes. Capable of engaging clients through various channels while adhering to regulatory requirements.
Highest-signal resume keywords
Client Relationship ManagementSales ExperienceEffective Communication SkillsNotary CommissionTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account MaintenanceDigital Assisted ShoppingSelf-Service TechnologiesBanking SolutionsTransactional Activities
Soft Skills
CollaborationProblem-SolvingCritical ThinkingOrganizational SkillsAdaptability
Certifications & Qualifications
Notary Commission
Industry Keywords
Financial CenterClient CareConsumer SolutionsSmall Business ServicesRegulatory Requirements
About the role
Key responsibilities & impact- Serve as the first point of contact for financial center clients
- Uncover personal banking needs of individual and small business clients
- Offer appropriate banking solutions and connect clients to specialists
- Deepen client relationships through platform services
- Support clients with self-service and transactional activities
- Provide exceptional client care
- Proactively connect with clients through outbound calls
- Conduct consistent follow-up routines
- Partner with teams to provide consumer and small business solutions, services, and strategies
- Assist, educate, and train clients on simple transactions through self-service technologies
- Use resources, technologies, and processes to optimize client experience and operational accuracy
- Open accounts, perform account maintenance, and conduct Digital Assisted Shopping in accordance with established processes and regulations
- Manage client interactions while meeting bank and regulatory requirements
Requirements
What you’ll need- Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment
- Strong work ethic and focus on results
- Effective collaboration and relationship-building skills
- Strong written and verbal communication skills
- Comfortable engaging clients in person and by phone
- Ability to learn and adapt to new information and technology platforms
- Strong critical thinking and problem-solving skills
- Effective time management and ability to organize, prioritize, and multitask
- Must be a commissioned notary or successfully obtain a notary commission in the state of work within a few months of starting
- Must be able to work weekends and/or extended hours
- Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
- FDIC/loan originator criminal-history hiring restrictions may apply
Benefits
Comp & perks- Formulaic incentive plan with monthly, quarterly, and/or annual incentive opportunities
- Benefits eligible
- Paid time off
- Resources and support for employees’ physical, emotional, and financial wellness
- Affordable, competitive, and flexible benefits
- Opportunities to learn, grow, and build a career