Senior Banker – Bilingual Mandarin Required

Bank of America

. Serve as the first point of contact for financial center clients .

Posted 11/3/2026full-timeBayside • New York • United StatesSenior💰 $26 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and sales within a financial services environment, leveraging strong communication skills and bilingual capabilities to enhance client experiences and meet banking needs.

Highest-signal resume keywords

Bilingual MandarinSales ExperienceClient Relationship ManagementBanking Products KnowledgeStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Information AnalysisSpreadsheet ProficiencySelf-Service Technology TrainingAccount Opening ProcessesOperational Accuracy

Soft Skills

Enthusiastic Self-StarterEffective CollaborationCritical ThinkingTime ManagementProblem-Solving

Tools & Technologies

Microsoft ApplicationsLaptop Technology

Certifications & Qualifications

Notary Commission

Industry Keywords

Client-Centric EnvironmentPersonal BankingSmall Business SolutionsFinancial Center OperationsDigital Assisted Shopping

About the role

Key responsibilities & impact

Serve as the first point of contact for financial center clients
Uncover personal banking needs of individual and small business clients
Offer appropriate banking solutions and connect clients to specialists
Deepen client relationships through platform services
Support clients with self-service and transactional activities
Provide exceptional client care
Proactively connect with clients through outbound calls
Conduct consistent follow-up routines
Partner with teams to provide consumer and small business solutions, services, and strategies
Assist, educate, and train clients on simple transactions through self-service technologies
Leverage resources, technologies, and processes to optimize client experience and operational accuracy
Follow established processes, laws, and guidelines for account opening, account maintenance, and Digital Assisted Shopping
Manage client interactions in accordance with bank interests, client needs, and regulatory requirements

Requirements

What you’ll need

Bilingual Mandarin Required
Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
Collaborates effectively to get things done, building and nurturing strong relationships
Passion, commitment and drive to deliver an experience that improves clients' financial lives
Confident in identifying solutions for new and existing clients based on their needs
Strong written and verbal communication skills
Comfortable engaging all clients in person and by phone
Ability to learn and adapt to new information and technology platforms
Ability to handle ambiguity and adapt to changing circumstances
Strong critical thinking and problem-solving skills
Effective time management and ability to organize, prioritize, and perform multiple tasks simultaneously
Is a commissioned notary or can successfully obtain a notary commission in the state of employment within a few months of start date
Must be able to work weekends and/or extended hours, including at any financial center location within a reasonable distance
High School Diploma / GED / Secondary School or equivalent
Strong computer skills, including Microsoft applications and laptop technology
Knowledge of banking products and services
Experience with financial information, spreadsheets, and financial skills

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and build a career
Formulaic incentive plan eligibility
Paid time off
Resources and support for employees