Senior Business Control Specialist

Bank of America

. Drive and execute internal control discipline and operational excellence within a Line of Business or Enterprise Control Function .

Posted 10/1/2026full-timeUnited StatesSenior💰 $71,500 - $107,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving operational excellence and internal control discipline, with a strong focus on business continuity, risk management, and quality assurance practices. Proficient in coordinating cross-functional initiatives and leveraging analytical skills to identify process improvements and enhance operational efficiency.

Highest-signal resume keywords

Business Continuity PlanningRisk ManagementQuality Assurance PracticesAnalytical SkillsProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational ExcellenceProcess ImprovementData EvaluationControl TestingGovernance Reporting

Soft Skills

Organizational SkillsCommunication SkillsProblem-Solving SkillsInfluencing Skills

Tools & Technologies

Microsoft OfficePowerPointExcelTeamsOutlookAI Tools

Industry Keywords

Consumer ProductsSmall Business ProductsGovernanceRegulatory ComplianceOperational Readiness

About the role

Key responsibilities & impact

Drive and execute internal control discipline and operational excellence within a Line of Business or Enterprise Control Function
Provide analytical and administrative support for LOB or ECF processes and tools to drive adherence to enterprise-wide standards
Monitor and test controls and implement quality assurance and quality control processes
Evaluate data to identify, track, and report issues and control improvements for remediation
Support Business Continuity, Global Recovery & Resolution Planning, Client Assistance Program coordination, and horizontal assessments across Consumer & Small Business Products
Oversee the design and effectiveness of the risk and control environment for Client Operational Services
Implement optimized controls and enhanced QA practices to support business continuity
Conduct and coordinate quality inspection reviews
Execute QA activities, manage cases, and report results
Identify testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities
Support regulatory exams, internal audits, monitoring, inspection reviews, and governance dashboard reporting

Requirements

What you’ll need

2+ years of experience in business management, strategy, program management, operations, governance, risk, or related functions
Strong organizational and project management skills with ability to manage multiple priorities simultaneously
Ability to coordinate and deliver cross-functional initiatives involving diverse stakeholders
Strong written and verbal communication skills, including executive-ready materials and status updates
Ability to identify process improvement opportunities and drive execution with limited direction
Strong analytical and problem-solving skills with attention to detail
Proficiency in Microsoft Office products, including PowerPoint, Excel, Teams, and Outlook
Experience supporting governance, business continuity, risk management, or regulatory-related processes
Experience managing operating routines, reporting, forums, or executive support functions
Knowledge of Consumer and Small Business Products organizations and operating model
Experience partnering across product, technology, finance, HR, risk, compliance, or control organizations
Familiarity with business continuity planning, GRRP, CAP processes, or operational readiness activities
Experience leveraging AI tools (Copilot/M365) to improve productivity and operational efficiency
Ability to influence without authority and drive outcomes in a highly matrixed environment
Must work in the United States of America time zone/shift context (1st shift)

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Annual discretionary incentive plan eligibility
Paid time off
Resources and support to contribute to sustainable business growth and communities