Senior Business Control Specialist

Bank of America

. Oversee the design and effectiveness of the risk and control environment supporting Client Operational Services .

Posted 10/2/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in risk management, process design, and quality assurance, with a strong focus on regulatory compliance and operational effectiveness. Proficient in stakeholder communication and project management, ensuring alignment with organizational standards and metrics.

Highest-signal resume keywords

Risk ManagementProcess DesignQuality AssuranceProject ManagementRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingRisk And Control IdentificationMetrics AlignmentSPI DocumentationData AnalysisTesting AutomationCase ManagementProcess Flow DocumentationQuality InspectionChange Management

Soft Skills

Analytical SkillsProblem-Solving SkillsOrganizational SkillsCommunication SkillsRelationship Management

Tools & Technologies

Microsoft OfficeExcelPowerPointWordCo-PilotProcess Owner Portal (POP)

Industry Keywords

Operational RiskRegulatory RiskReputational RiskEnterprise Process Management PolicyQuality Assurance Practices

About the role

Key responsibilities & impact

Oversee the design and effectiveness of the risk and control environment supporting Client Operational Services
Monitor and test controls by evaluating data, identifying issues, and recommending improvements
Implement optimized controls and enhanced Quality Assurance practices
Conduct and coordinate quality inspection reviews
Execute QA activities, including controls, case management, and results reporting
Identify testing automation opportunities, procedural updates, thematic trends, test script updates, and coaching opportunities
Support regulatory exams, internal audits, monitoring, and inspection reviews
Create, maintain, and govern SPI documentation for processes, risks, controls, and metrics in enterprise systems including POP and Key Measures/ORCIT
Guide Process Owners and Delegates through process design, updates, and enrichment
Lead and manage SPI change initiatives driven by policy, standards, and regulatory changes
Support Audit and Risk inquiries, assess findings, and assist with remediation
Investigate, respond to, and remediate GCOR issues with Process Owners, Compliance/Risk, and Business Controls
Prepare stakeholder communications, management reports, and executive-ready presentations
Use Microsoft Office tools, including Co-Pilot, Excel, PowerPoint, and Word, for analysis, reporting, and documentation
May manage associates and perform managerial responsibilities including coaching, talent development, risk management, and business outcome delivery

Requirements

What you’ll need

5+ years of process engineer, process design, risk management, financial center, or business control experience
Working knowledge of process management frameworks, including process mapping, risk and control identification, and metrics alignment
Experience with SPI and the Process Owner Portal (POP), including documentation standards and governance expectations
Strong understanding of operational, regulatory, and reputational risk
Analytical and problem-solving skills
Project and change management capabilities
Strong organizational and time-management skills
Clear and effective communication skills
Ability to collaborate across FLU, Risk, Compliance, and Audit partners
High attention to detail and quality
Minimum education: HS diploma, GED or equivalent
Knowledge of Enterprise Process Management Policy and Standard
Ability to document process flows, including activities, risks, controls, and metrics
Executive communication and presentation skills
Strong relationship management skills
Critical thinking and logical problem-solving ability

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Inclusive workplace culture
Opportunities to learn, grow, and make an impact
Career development opportunities
1st shift schedule
40 hours per week