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Senior Business Control Specialist – Global Commercial Banking
Bank of America. Drive and execute internal control discipline and operational excellence within a Line of Business or Enterprise Control Function .
About the role
Key responsibilities & impact- Drive and execute internal control discipline and operational excellence within a Line of Business or Enterprise Control Function
- Provide analytical and administrative support for LOB/ECF processes and tools
- Monitor and test controls and implement quality assurance and quality control processes
- Analyze global AML/KYC requirements for entity clients and adhere to local laws, rules, and regulations
- Engage with clients to validate and update AML/KYC requirements
- Oversee the design and effectiveness of the risk and control environment supporting Client Operational Services
- Evaluate data to identify, track, and report issues and control improvements for remediation
- Implement optimized controls and enhanced QA practices to support business continuity
- Conduct and coordinate quality inspection reviews
- Execute controls, manage cases, and report QA results
- Identify testing automation opportunities, procedural updates, thematic trends, test script updates, and coaching opportunities
- Support regulatory exams, internal audits, monitoring, and inspection reviews
- Evaluate inspection metrics and support governance dashboard reporting
- Serve as the central point of contact for client outreach, consultation, and coordination
- Partner with AML Operations, Treasury/Credit, and global stakeholders to deliver CDD requirements
- Provide peer coaching
Requirements
What you’ll need- High School Diploma / GED / Secondary School or equivalent
- Strong aptitude for strategic and critical thinking
- Ability to connect analytical work to client needs and strategic objectives
- Proven organizational skills and ability to execute tasks and projects independently
- Ability to work in a fast-paced environment and balance competing demands
- Detail-oriented with a high degree of accuracy
- Strong interpersonal, collaboration, and communication skills
- Highly proficient with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook
- Strong knowledge of global regulatory requirements and applicable products/services
- Strong operational risk and compliance background
- Knowledge of Risk Framework (QA Standard)
- Understanding of AML requirements
- Undergraduate degree and/or familiarization with legal documentation and CDD preferred
- Client-facing experience preferred
Benefits
Comp & perks- Inclusive workplace and culture of caring
- Opportunities to learn, grow, build a career, and make an impact
- Support for physical, emotional, and financial wellness
- Affordable, competitive, and flexible benefits
- Annual discretionary incentive award based on individual, line of business/group, and company performance
- Paid time off
- Employee resources and support