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Senior Digital Manager, Commercial Digital Strategy
Bank of America. Own end-to-end delivery and health of key digital capabilities or processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving client adoption and utilization of digital capabilities within Business Banking and Commercial Banking. Proficient in managing cross-functional initiatives, leveraging data for decision-making, and creating impactful training materials and adoption frameworks.
Highest-signal resume keywords
Client Adoption StrategiesDigital Strategy DevelopmentStakeholder ManagementAgile Project ManagementAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital Requirements TranslationBusiness Acceptance TestingPerformance Metrics AnalysisSales EnablementChange Management
Soft Skills
Excellent Communication SkillsRelationship-BuildingIndependent LeadershipInfluencing Without AuthorityPrioritization in Fast-Paced Environments
Tools & Technologies
CashProBA360DocuSignSalesforceGDX
Industry Keywords
Business BankingCommercial BankingDigital PlatformsClient EngagementFinancial Services
About the role
Key responsibilities & impact- Own end-to-end delivery and health of key digital capabilities or processes
- Translate business requirements into digital requirements and acceptance criteria
- Partner with designers to develop client journeys
- Refine scope with Technology teams
- Guarantee quality through business acceptance testing
- Ensure successful go-to-market
- Drive client adoption, activation, and utilization of digital capabilities across Business Banking, Global Commercial Banking, and related client-facing organizations
- Lead client adoption campaigns and execute sales enablement strategies
- Create scalable tools, playbooks, training materials, adoption frameworks, and best practices
- Identify and remove adoption barriers
- Analyze performance metrics and develop success metrics, scorecards, and reporting
- Partner across product, technology, sales, operations, marketing, and digital teams
- Manage operational routines, governance, risk management, data use, and client feedback
- Drive feature roadmap and prioritization at the project level
- Manage project, sprint, and release planning using Agile principles
- Create presentations, business cases, written materials, and executive communications
- Build and maintain stakeholder and partner relationships
- Independently lead multiple cross-functional initiatives from concept through execution with limited oversight
- Track adoption, activation, utilization, and engagement outcomes
- Contribute to initiatives that simplify client journeys, improve sales readiness, and increase value from digital investments
Requirements
What you’ll need- 7+ years of relevant experience
- Experience working cross-functionally within large organizations to drive strategic initiatives and business outcomes
- Demonstrated success driving adoption, utilization, activation, or change initiatives with measurable business results
- Strong analytical skills and ability to translate data and insights into actionable recommendations
- Excellent written and verbal communication skills, including presenting to senior leaders and influencing partners across organizations
- Ability to manage multiple priorities in a fast-paced environment
- Strong stakeholder management and relationship-building skills
- Ability to operate independently, influence without authority, and lead complex initiatives with minimal oversight
- Strong understanding of Business Banking, Commercial Banking, treasury/payment solutions, digital platforms, or related financial services capabilities
- Self-starter with intellectual curiosity, sound judgment, and continuous improvement mindset
- Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
- FDIC hiring restrictions apply to individuals with certain specified criminal history
- Desired: 5+ years in digital strategy, sales enablement, commercial banking, business transformation, product management, client experience, consulting, or related disciplines
- Desired: Experience in Business Banking, Global Commercial Banking, Global Payment Solutions, or comparable organizations
- Desired: Experience supporting digital product adoption, sales enablement, client activation, or customer success programs
- Desired: Familiarity with digital channels, onboarding, servicing, or client engagement platforms
- Desired: Experience developing training materials, playbooks, process documentation, or adoption frameworks
- Desired: Experience developing and executing adoption campaigns and sales enablement programs
- Desired: Experience leveraging data and performance metrics for business decisions
- Desired: Familiarity with CashPro, BA360, DocuSign, Salesforce, OBA, and GDX
- Agile or project management experience preferred
Benefits
Comp & perks- Culture of caring and inclusive workplace
- Opportunities to learn, grow, build a career, and make an impact
- Support for physical, emotional, and financial wellness
- Affordable, competitive, and flexible benefits
- Annual discretionary incentive award based on individual, line of business/group, and company performance
- Paid time off
- Resources and support to employees
- Benefits eligibility