Senior Engineer

Bank of America

. Define and lead the engineering approach for complex features to deliver significant business outcomes .

Posted 9/21/2026full-timePennington • New Jersey • United StatesSenior💰 $122,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology service delivery, incident management, and operational leadership, with a strong focus on automation, DevOps practices, and compliance in complex environments. Proven ability to mentor teams and drive continuous improvement in service health and performance.

Highest-signal resume keywords

Technology Service DeliveryIncident ManagementDevOps PracticesCloud TechnologyMonitoring and Observability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Site Reliability EngineeringInfrastructure OperationsCapacity ManagementService-Level ManagementAutomated TestingDeployment OrchestrationDisaster-Recovery PracticesChange ManagementRelease ManagementRisk Management

Soft Skills

LeadershipCommunicationMentoringProblem-SolvingCollaboration

Tools & Technologies

ServiceNowJiraSplunkDynatraceGitHubJenkins

Certifications & Qualifications

ITILAgileProject Management

Industry Keywords

ComplianceOperational RiskBusiness-Critical ServicesContinuous ImprovementTechnical Direction

Tech Stack

Tools & technologies

CloudCyber SecurityDistributed SystemsJenkinsServiceNowSplunk

About the role

Key responsibilities & impact

Define and lead the engineering approach for complex features to deliver significant business outcomes
Deliver complex features and technology while enabling development efficiencies
Provide technical and operational leadership for business-critical technology services
Own service health, reliability, resiliency, performance, and continuous improvement across supported applications and infrastructure
Lead end-to-end service delivery and production support for applications, platforms, and infrastructure services
Manage availability, reliability, resiliency, capacity, performance, and operational risk
Act as senior escalation point for high-priority incidents, coordinating triage, communications, recovery, and post-incident reviews
Drive root-cause analysis and completion of corrective and preventive actions
Lead incident, problem, change, release, defect, and service-review activities
Define and improve monitoring, alerting, dashboards, runbooks, support models, and operational-readiness requirements
Partner with engineering, architecture, cybersecurity, risk, and business teams on supportable and resilient technology solutions
Promote automation, continuous integration and delivery, observability, and DevOps practices
Assess production impacts of changes and releases and coordinate implementation and validation
Maintain compliance with access, audit, security, regulatory, and administrative requirements
Track service-level objectives, key performance indicators, risks, dependencies, and improvement commitments
Mentor team members, provide technical direction, support interviewing and onboarding, and foster accountability and continuous learning
Coordinate internal teams and external vendors to deliver timely, high-quality service outcomes

Requirements

What you’ll need

Extensive experience in technology service delivery, technology support, site reliability, infrastructure operations, software engineering, or a related discipline
Demonstrated leadership of complex, business-critical services in a large-scale or regulated environment
Strong knowledge of incident, problem, change, release, capacity, availability, and service-level management
Experience with monitoring, observability, automation, CI/CD, and modern DevOps practices
Ability to analyze complex technical issues, make sound decisions under pressure, and coordinate resolution across multiple teams
Strong written and verbal communication skills, including the ability to present technical risks and solutions to non-technical and executive audiences
Experience managing risk, controls, audit requirements, and technology governance processes
Proven ability to mentor others, influence without direct authority, and build productive relationships across business, technology, and vendor teams
Experience such as ITIL, cloud, DevOps, site reliability engineering, Agile, or project management
Bachelor’s degree in computer science, information technology, engineering, or a related field, or equivalent practical experience
Experience with cloud and on-premises technology environments, distributed systems, and enterprise application support
Working knowledge of ServiceNow, Jira, Splunk, Dynatrace, GitHub, Jenkins, or comparable platforms
Experience with infrastructure as code, automated testing, deployment orchestration, and disaster-recovery practices
Ability to work 1st shift in the United States of America
Ability to work 40 hours per week

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Annual discretionary incentive plan eligibility
Paid time off
Resources and support for employees
Opportunities to learn, grow, and make an impact