Senior Engineer

Bank of America

. Define and lead the engineering approach for complex features to deliver significant business outcomes .

Posted 10/21/2026full-timeUnited StatesSenior💰 $122,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technology service delivery and operational leadership, focusing on incident management, automation, and continuous improvement. Proven ability to mentor teams and drive collaboration across engineering, architecture, and business functions.

Highest-signal resume keywords

Technology Service DeliveryIncident ManagementAutomation and CI/CDMonitoring and ObservabilityLeadership in Complex Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Site Reliability EngineeringInfrastructure OperationsSoftware EngineeringCapacity ManagementService-Level ManagementRisk ManagementChange ManagementRelease ManagementDisaster RecoveryAutomated Testing

Soft Skills

Strong Communication SkillsMentoring and InfluencingDecision-Making Under PressureBuilding Productive RelationshipsContinuous Learning

Tools & Technologies

ServiceNowJiraSplunkDynatraceGitHubJenkins

Certifications & Qualifications

ITILAgileProject Management

Industry Keywords

Cloud TechnologyDistributed SystemsEnterprise Application SupportRegulated EnvironmentOperational Risk

Tech Stack

Tools & technologies

CloudCyber SecurityDistributed SystemsJenkinsServiceNowSplunk

About the role

Key responsibilities & impact

Define and lead the engineering approach for complex features to deliver significant business outcomes
Deliver complex features and technology while enabling development efficiencies
Provide technical and operational leadership for business-critical technology services
Own service health, reliability, resiliency, performance, and continuous improvement across supported applications and infrastructure
Lead end-to-end service delivery and production support for applications, platforms, and infrastructure services
Manage availability, reliability, resiliency, capacity, performance, and operational risk
Serve as senior escalation point for high-priority incidents, coordinating triage, communications, recovery, and post-incident reviews
Drive root-cause analysis and ensure corrective and preventive actions are completed
Lead incident, problem, change, release, defect, and service-review activities
Define and improve monitoring, alerting, dashboards, runbooks, support models, and operational-readiness requirements
Partner with engineering, architecture, cybersecurity, risk, and business teams on resilient, supportable solutions
Promote automation, CI/CD, observability, and DevOps practices
Assess production impacts of changes and releases and coordinate implementation and validation
Maintain access, audit, security, regulatory, and administrative compliance
Track service-level objectives, KPIs, risks, dependencies, and improvement commitments; communicate status to senior stakeholders
Mentor team members, provide technical direction, support interviewing and onboarding, and foster accountability and continuous learning
Coordinate internal teams and external vendors to deliver high-quality service outcomes

Requirements

What you’ll need

Extensive experience in technology service delivery, technology support, site reliability, infrastructure operations, software engineering, or a related discipline
Demonstrated leadership of complex, business-critical services in a large-scale or regulated environment
Strong knowledge of incident, problem, change, release, capacity, availability, and service-level management
Experience with monitoring, observability, automation, CI/CD, and modern DevOps practices
Ability to analyze complex technical issues, make sound decisions under pressure, and coordinate resolution across multiple teams
Strong written and verbal communication skills, including presenting technical risks and solutions to non-technical and executive audiences
Experience managing risk, controls, audit requirements, and technology governance processes
Proven ability to mentor others, influence without direct authority, and build productive relationships across business, technology, and vendor teams
Experience such as ITIL, cloud, DevOps, site reliability engineering, Agile, or project management
Bachelor’s degree in computer science, information technology, engineering, or a related field, or equivalent practical experience (desired)
Experience with cloud and on-premises technology environments, distributed systems, and enterprise application support (desired)
Working knowledge of ServiceNow, Jira, Splunk, Dynatrace, GitHub, Jenkins, or comparable platforms (desired)
Experience with infrastructure as code, automated testing, deployment orchestration, and disaster-recovery practices (desired)
40 hours per week
First-shift availability in the United States of America

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Paid time off
Resources and support for employees
Annual discretionary incentive award based on individual, line of business/group, and company performance (eligible)
Opportunities to learn, grow, and build a career