Senior Fraud Analyst

. Handle complex and escalated customer situations regarding possible fraudulent account activity .

Posted 9/25/2026full-timePennington • New Jersey • United StatesSenior💰 $25 - $33 per hourWebsite

Key responsibilities & impact

Handle complex and escalated customer situations regarding possible fraudulent account activity
Receive inbound calls and take appropriate action on complex transactions
Research and resolve fraudulent activity
Provide service support and deliver practical, innovative solutions to clients
Focus on client retention and re-establishing client confidence
Service banking products with high-risk activity to maximize approval of legitimate transactions and minimize client impact
Identify fraudulent activity and restrict account activity
Assist Fraud Strategy partners with new tactics through controlled tests and production-environment simulations
Test customer-facing capabilities for vulnerabilities and potential fraudulent exploitation or loss
Participate in triage for Executive Escalations and Incident Response fraud activities
Review and investigate suspected fraudulent activity and accurately record interaction data
Follow established processes, laws, and regulations

What you’ll need

1+ years of fraud servicing or call center experience
Ability to learn and adapt to new information and technology platforms
High School Diploma / GED / Secondary School or equivalent
Experience working in a financial/banking center
Fraud detection and prevention experience
Sound judgment and discretion when handling sensitive information
Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce
Ability to work 1st or 2nd shift
Ability to work 40 hours per week
May be required to work onsite in accordance with the workplace excellence policy

Comp & perks