Senior Fulfillment Specialist

Bank of America

. Serve as the first point of contact for Treasury clients submitting treasury, cash management, card, merchant and depository product implementation requests via email and phone .

Posted 9/28/2026full-timeUnited StatesSenior💰 $25 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Treasury Products and client management, ensuring effective communication and collaboration with clients and internal partners. Capable of handling complex implementation requests while maintaining attention to detail and problem-solving skills.

Highest-signal resume keywords

Treasury Products KnowledgeClient ManagementExcellent Communication SkillsProblem SolvingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention to DetailCustomer and Client FocusAdaptabilityAnalytical ThinkingCritical ThinkingActive ListeningCollaboration

Industry Keywords

Financial ServicesImplementation RequestsCash ManagementMerchant ServicesDepository Products

About the role

Key responsibilities & impact

Serve as the first point of contact for Treasury clients submitting treasury, cash management, card, merchant and depository product implementation requests via email and phone
Handle end-to-end processing for moderately complex implementations
Engage internal business partners, including Sales & Relationship Managers, Product Managers, Compliance and Operations
Work directly with clients to resolve implementation issues
Implement standard and common Treasury product packages for clients
Monitor implementation progress and end-to-end resolution
Respond to implementation requests and questions from internal partners or clients via email and phone
Conduct research using various bank systems to respond to client questions and inquiries

Requirements

What you’ll need

Minimum of 2 years experience working in client facing role, preferably in financial services industry
Presentable, confident and client focused
Excellent communications skills and ability to present to an audience
Ability to work under pressure in a team environment
Ability to liaise with all levels of the firm and people with different experiences and backgrounds
Self-motivated and able to work unsupervised
Ability to manage own time and know when to escalate
Knowledge of Treasury Products
College Degree preferred
Attention to Detail
Customer and Client Focus
Oral Communications
Account Management
Adaptability
Analytical Thinking
Critical Thinking
Active Listening
Collaboration
Problem Solving
Stakeholder Management
Written Communications

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Paid time off
Resources and support for employees
Benefits eligibility