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Senior Investment Specialist
Bank of America. Provide phone-based support to internal and external clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing client support for trading and investment products, with a strong focus on risk management and compliance. Proficient in utilizing the Merrill Edge platform and executing trade orders while maintaining high standards of communication and client relationship management.
Highest-signal resume keywords
Series 7 LicenseSeries 66 LicenseMargin Trading KnowledgeMerrill Edge Platform FamiliarityClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Trade Order ExecutionAccount MaintenanceRisk MitigationCorporate Actions AdministrationInvestment Product Knowledge
Soft Skills
Strong Communication SkillsProblem-Solving AbilityAttention to DetailPositive AttitudeOwnership Mindset
Tools & Technologies
Merrill Edge Platform
Certifications & Qualifications
Series 7 LicenseSeries 66 LicenseSeries 63 LicenseSeries 65 License
Industry Keywords
TradingMargin OperationsEquity TradingOption TradingClient Engagement
About the role
Key responsibilities & impact- Provide phone-based support to internal and external clients
- Answer inquiries regarding buying power, margin, investment products, trading, market mechanics, and corporate actions
- Execute and confirm trade orders initiated by self-directed clients
- Perform account maintenance
- Assist with online access and website navigation
- Enter higher-risk or uncommon trades requiring greater expertise
- Apply internal policies, procedures, and processes for frontline risk mitigation
- Support margin operations, trading pre-approvals, corporate actions administration, option risk mitigation, and other risk-management tasks and projects
- Resolve client inquiries promptly to increase engagement and satisfaction
- Assist with product fulfillment and supervision requirements, including missed review and NIGO maintenance, funding, terminations, and withdrawals
- Build client relationships and refer clients to appropriate partner businesses
- Uncover additional client needs and deepen existing relationships
Requirements
What you’ll need- Series 7 and 66 licenses, or equivalent Series 63 and 65 licenses, required
- High school diploma, GED, secondary school, or equivalent
- Knowledge and experience discussing margin, equity and option trading, and related trading violations with clients
- Familiarity with the Merrill Edge platform/website and client order entry procedure
- Understanding of the firm’s products and services
- Interest in investment products and markets
- Contact center or retail investing/trading experience desired
- Ability to work independently and collaborate with others
- Strong communication skills
- Positive attitude and problem-solving ability
- Attention to detail and ability to make few mistakes
- Ownership mindset
- Flexibility and productivity in current role
Benefits
Comp & perks- Industry-leading benefits
- Paid time off
- Resources and support to employees
- In-office flexibility based on role-specific responsibilities and business needs
- Opportunities to learn, grow, and make an impact
- Performance recognition and rewards
- Support for physical, emotional, and financial wellness