Senior Operations Consultant

Bank of America

. Resolve day-to-day complex problems and research and execute complex transactions for multiple sites or larger business units .

Posted 10/6/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex projects and initiatives within an operations environment, with a strong focus on process improvement and collaboration with business partners and technology teams. Proficient in utilizing CMS and related business applications to enhance operational efficiency and support collateral valuations.

Highest-signal resume keywords

Project ManagementCMS Platform SupportUser Acceptance TestingAnalytical SkillsRelationship Building

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementUser Acceptance TestingCollateral ValuationsProcess ImprovementRoot Cause AnalysisBusiness Requirements DocumentationE2E Order Flow ProcessTesting SupportOperational EfficiencyIssue Resolution

Soft Skills

Organizational SkillsAttention to DetailVerbal CommunicationWritten CommunicationProblem-Solving

Tools & Technologies

Microsoft OfficeCMSVIPCaseLinkAppraisalLink

Industry Keywords

Collateral ValuationsBusiness ApplicationsOperational EnvironmentTechnology InitiativesBusiness Processes

About the role

Key responsibilities & impact

Resolve day-to-day complex problems and research and execute complex transactions for multiple sites or larger business units
Lead the design, development, and implementation of complex products, systems, and services in an operations environment
Manage projects and direct team activities related to special initiatives
Advise as a technical expert and provide work direction, guidance, and training on complex initiatives
Build relationships with business partners across various Lines of Business
Define responsibilities and accountabilities for key programs and projects
Participate in User Acceptance Testing, including test script development, execution, validation, and documentation
Assist with production support, issue triage, root cause analysis, and solution identification
Maintain knowledge of business applications and their impact on Collateral Valuations processes and daily operations
Partner with technology teams on system functionality, enhancements, integrations, and support models
Support management and maintenance of the CMS platform and related technologies
Participate in Collateral Valuations projects, including Engagement Letter enhancements, CMS configuration changes, Access Management, process improvement, and operational or technology-driven enhancements
Collaborate with business stakeholders, technology teams, and management on project implementation and issue resolution
Document processes, procedures, testing results, and business requirements
Identify opportunities to improve operational efficiency and support continuous process improvement

Requirements

What you’ll need

Strong organizational skills and ability to manage multiple priorities simultaneously
Ability to work independently with high accuracy and attention to detail
Strong verbal and written communication skills
Ability to build productive relationships with business partners, peers, management, and technology teams
Ability to thrive in a structured, fast-paced environment while meeting deadlines
Strong analytical and critical thinking skills
Problem-solving and decision-making capabilities
Ability to adapt to changing business needs
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
Working knowledge and experience with CMS and related business processes
Understanding of the End-to-End (E2E) order flow process
General knowledge of Bank applications and systems, including VIP, CaseLink, AppraisalLink, and other Collateral Valuations applications
Experience supporting testing, production support, business operations, or technology-related initiatives is preferred

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development
Full-time employment