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Bank of America

Senior Operations Consultant

Bank of America

. Resolve day-to-day complex problems .

Posted 11/6/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management and process improvement, with a strong focus on lending documentation and the closing process. Proficient in leveraging AI tools and managing complex transactions while fostering collaboration and training among team members.

Highest-signal resume keywords
Project ManagementProcess ImprovementProcedure WritingLending DocumentationAI Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project ManagementProcess ImprovementProcedure WritingLending DocumentationExcelPowerPointSharePoint
Soft Skills
Critical ThinkingCustomer FocusDecision MakingProblem SolvingCollaboration
Tools & Technologies
AI ToolsExcelPowerPointSharePoint
Industry Keywords
Commercial LendingWholesale CreditRisk ManagementClosing Process

About the role

Key responsibilities & impact
  • Resolve day-to-day complex problems
  • Research and execute complex transactions for multiple sites or larger business units
  • Lead the design, development, and implementation of products, systems, processes, and services
  • Drive continuous improvement initiatives
  • Manage projects and direct team activities related to special initiatives
  • Provide work direction, guidance, and training to employees and business partners
  • Build relationships with business partners across various Lines of Business
  • Define responsibilities and accountabilities for key programs and projects
  • Streamline fulfillment activities related to closing and booking commercial loans
  • Lead process improvement initiatives and risk remediation
  • Write procedures and process maps
  • Train front-line employees

Requirements

What you’ll need
  • High School Diploma / GED / Secondary School or equivalent
  • Experience with project management and process improvement
  • Procedure writing and process maps
  • Leverage of AI Tools
  • Understanding of lending documentation and closing process
  • Proficiency in Excel, PowerPoint and SharePoint
  • Understanding the wholesale credit businesses and operations a plus
  • Experience in both commercial-based lending and project management
  • Critical Thinking
  • Customer and Client Focus
  • Decision Making
  • Problem Solving
  • Risk Management
  • Adaptability
  • Attention to Detail
  • Collaboration
  • Issue Management
  • Analytical Thinking
  • Oral Communications
  • Presentation Skills

Benefits

Comp & perks
  • Affordable, competitive and flexible benefits
  • Support for teammates’ physical, emotional, and financial wellness
  • Opportunities to learn, grow, and make an impact
  • In-office culture supporting collaboration, engagement, and career development
  • 40 hours per week, 1st shift