Senior Operations Consultant

Bank of America

. Resolve day-to-day complex problems and execute complex transactions for multiple sites or larger business units .

Posted 9/17/2026full-timePlano • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex projects and operations, with a strong focus on process improvement and technical guidance. Proficient in utilizing CMS and related business applications to enhance operational efficiency and support business needs.

Highest-signal resume keywords

Project ManagementCMS Platform SupportUser Acceptance TestingAnalytical SkillsRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementUser Acceptance TestingCMSCollateral ValuationsProcess ImprovementRoot Cause AnalysisTest Script DevelopmentBusiness Requirements DocumentationOperational EfficiencyEnd-to-End Order Flow

Soft Skills

Organizational SkillsVerbal CommunicationWritten CommunicationProblem-SolvingCritical Thinking

Tools & Technologies

Microsoft OfficeExcelWordPowerPointVIPCaseLinkAppraisalLink

Industry Keywords

Business OperationsTechnology InitiativesProduction SupportBusiness ApplicationsStakeholder Collaboration

About the role

Key responsibilities & impact

Resolve day-to-day complex problems and execute complex transactions for multiple sites or larger business units
Lead the design, development, and implementation of complex products, systems, and services in an operations environment
Manage projects and direct team activities related to special initiatives
Provide technical guidance, work direction, and training to employees and business partners
Build relationships with business partners across various Lines of Business
Define responsibilities and accountabilities for key programs and projects
Participate in User Acceptance Testing, including test script development, execution, validation, and documentation
Support production activities through issue triage, root cause analysis, and solution identification
Maintain knowledge of business applications and their impact on Collateral Valuations processes and daily operations
Partner with technology teams on system functionality, enhancements, integrations, and support models
Support management and maintenance of the CMS platform and related technologies
Participate in Collateral Valuations projects involving Engagement Letter enhancements, CMS configuration changes, Access Management, process improvement, and operational and technology enhancements
Collaborate with stakeholders, technology teams, and management on project implementation and issue resolution
Document processes, procedures, testing results, and business requirements
Identify opportunities to improve operational efficiency and support continuous process improvement

Requirements

What you’ll need

Strong organizational skills and ability to manage multiple priorities
Ability to work independently with accuracy and attention to detail
Strong verbal and written communication skills
Ability to build productive relationships with business partners, peers, management, and technology teams
Ability to thrive in a structured, fast-paced environment and meet deadlines
Strong analytical and critical thinking skills
Problem-solving and decision-making capabilities
Ability to adapt to changing business needs
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
Working knowledge and experience with CMS and related business processes
Understanding of the End-to-End (E2E) order flow process
General knowledge of Bank applications and systems, including VIP, CaseLink, AppraisalLink, and other Collateral Valuations applications
Experience supporting testing, production support, business operations, or technology-related initiatives is preferred
Availability for 1st shift in the United States of America
40 hours per week

Benefits

Comp & perks

Affordable, competitive, and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office flexibility based on role-specific responsibilities and business needs