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Senior Operations Manager
Bank of America. Lead OA program strategy, initiative prioritization, and performance oversight .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading operational teams and programs, with a strong focus on performance management, strategic initiative prioritization, and process improvement. Proficient in managing operational risk and developing training programs to enhance team capabilities.
Highest-signal resume keywords
Operational Team LeadershipProgram Strategy DevelopmentPerformance ManagementRisk ManagementData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ExcellenceProcess ImprovementPerformance MetricsBudget ManagementChange ManagementTraining DevelopmentGovernance RoutinesInspection-ReadinessCapacity ManagementTalent Planning
Soft Skills
Analytical SkillsCommunication SkillsProblem-SolvingInfluencing SkillsAccountability
Tools & Technologies
Microsoft Office SuiteExcelPowerPointSharePointCoPilotReporting Tools
Industry Keywords
Operational RiskAudit SupportMarket OperationsFinancial CenterGovernanceOn-the-Job TrainingKnowledge Management
About the role
Key responsibilities & impact- Lead OA program strategy, initiative prioritization, and performance oversight
- Translate business objectives into clear plans, routines, measures, and accountable outcomes
- Manage staffing capacity, performance, development, and talent planning
- Establish a culture of accountability, inclusion, and Operational Excellence
- Lead national OA communications, meetings, and councils
- Lead the OA program experience across OA Express, councils, centralized support forums, and recurring operating routines
- Drive strategic initiatives, including retention and teammate-experience programs
- Co-own Solution Center content strategy and OA job-aid procedures
- Strengthen operational risk, control, and inspection-readiness routines
- Provide monthly regional coverage, capacity, performance, risk, and readiness insights
- Establish structured intake and prioritization processes
- Drive capability building through the OJT Academy, training engagement, support forums, and standard work
- Maintain core platforms, including SharePoint
- Build partnerships across Market Operations, Business Controls, Risk, Learning, Communications, and other support functions
- Identify and implement simplification, innovation, and process improvements
- Support budget, expense, reporting, forecasting, and resource planning activities
- Serve as a strategic advisor to the centralized operations enablement organization
Requirements
What you’ll need- 3+ years experience leading operational teams, programs, or regional support functions within a large, complex organization
- Demonstrated people-management experience, including performance management, coaching, talent planning, and capacity management
- Experience establishing program strategy, prioritizing initiatives, and translating business objectives into measurable plans and outcomes
- Experience leading cross-functional councils, operating forums, or governance routines across multiple regions or stakeholder groups
- Experience managing operational risk, controls, audit support, issue escalation, and inspection-readiness activities
- Experience developing and implementing process improvements, procedures, job aids, training, and change-management solutions
- Strong analytical skills with demonstrated experience using data, metrics, and key performance indicators
- Strong written and verbal communication skills, including ability to deliver clear recommendations and influence senior leaders and cross-functional partners
- Ability to manage competing priorities, resolve highly complex problems, and deliver results in a fast-paced, highly regulated environment
- Experience with budget, expense, reporting, forecasting, and resource-management practices
- High School Diploma / GED / Secondary School or equivalent
- Desired: Experience supporting Financial Center or Market Operations and familiarity with the Operations Associate role and operating model
- Desired: Knowledge of Bank of America operational risk, governance, audit, and inspection-readiness processes
- Desired: Experience leading regional programs and geographically dispersed teams
- Desired: Experience developing learning, onboarding, or on-the-job training programs
- Desired: Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, SharePoint, CoPilot, and reporting tools
- Desired: Experience maintaining knowledge-management platforms, dashboards, scorecards, or centralized content repositories
Benefits
Comp & perks- Discretionary incentive eligible; eligible to participate in the annual discretionary plan
- Benefits eligible
- Paid time off
- Resources and support for employees
- Opportunities to learn, grow, and make an impact
- Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness