Senior Operations Project Manager – Business Banking Initiatives, Execution

Bank of America

. Translate complex business initiatives into clear, actionable messaging for associates and leaders .

Posted 9/23/2026full-timeUnited StatesSenior💰 $114,800 - $147,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing associate-facing content and readiness resources, with a strong focus on clarity, quality, and effective communication. Proficient in managing multiple projects and leveraging technology to enhance content delivery and engagement.

Highest-signal resume keywords

Content DevelopmentChange ManagementProject ManagementRelationship ManagementMicrosoft 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content OrganizationWritingEditingData AnalysisAutomationAI SolutionsBusiness TransformationInitiative SupportQuality AssuranceEngagement Measurement

Soft Skills

CollaborationAttention to DetailInfluencingCommunicationAdaptability

Tools & Technologies

Microsoft PowerPointMicrosoft WordMicrosoft TeamsMicrosoft SharePointMicrosoft Excel

Industry Keywords

Business BankingAssociate ReadinessBrand StandardsOrganizational StructureStakeholder Engagement

About the role

Key responsibilities & impact

Translate complex business initiatives into clear, actionable messaging for associates and leaders
Develop and maintain initiative-related content, toolkits, guides, FAQs, leader resources, and reference materials
Partner with subject matter experts to gather, validate, and simplify information for end-user consumption
Manage content publication schedules and ensure timely delivery of key updates
Monitor engagement, adoption, and effectiveness of messaging and resources
Drive consistency in voice, format, and quality across associate-facing materials
Support readiness forums and routines through preparation of materials and updates
Identify opportunities to improve content delivery through technology, automation, and AI-enabled solutions
Serve as a trusted partner to initiative owners and business stakeholders
Lead change-related initiatives supporting line-of-business priorities

Requirements

What you’ll need

3+ years of experience developing associate-facing content, readiness resources, or initiative support materials
Ability to translate complex concepts into clear, concise, and actionable information
Exceptional writing, editing, and content organization skills
Experience managing multiple projects and priorities in a fast-paced, deadline-driven environment
Strong relationship management skills and ability to collaborate across multiple business functions
Strong attention to detail with focus on quality, accuracy, and execution
Proficiency with Microsoft 365 applications, including PowerPoint, Word, Teams, SharePoint, and Excel
Experience supporting change management, associate readiness, or business transformation initiatives preferred
Ability to influence and collaborate with senior leaders and cross-functional stakeholders preferred
Knowledge of Bank organizational structure, processes, and resources preferred
Understanding of brand standards preferred
Experience leveraging data and feedback to measure effectiveness and improve associate communications preferred
Familiarity with automation, AI, or digital tools preferred
Prior Business Banking experience and/or familiarity with Business Banking platform, products, processes, and resources preferred
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Benefits

Comp & perks

Discretionary incentive eligible; eligible to participate in the annual discretionary plan
Annual discretionary award based on individual performance, line of business/group performance, and overall Company success
Benefits eligible
Paid time off
Resources and support to make an impact and contribute to sustainable business and community growth
In-office flexibility based on role-specific considerations