Senior Operations Project Manager – Fraud Investigations

Bank of America

. Manage multiple projects and direct activities related to Line of Business operations initiatives and impacts from other Line of Business initiatives .

Posted 10/8/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex business processes and change management within the banking operations environment, with a strong focus on fraud investigations and operational excellence. Proven ability to analyze data, influence stakeholders, and deliver impactful presentations while driving project success and performance management.

Highest-signal resume keywords

Fraud Investigations ManagementProject Management SkillsAnalytical SkillsChange Management ExpertiseCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCost/Benefit AnalysisProcess TransformationSix SigmaBusiness Case DevelopmentPerformance ManagementOperational ExcellenceResource EstimationProject Scope DefinitionMitigation Strategies

Soft Skills

Influencing StakeholdersEffective CommunicationTailored MessagingProblem SolvingPartnership Building

Industry Keywords

Criminal ActivitiesTransactional FraudIdentity TheftAccount TakeoverEmbezzlementSales Ethics ViolationsOperational ProceduresBusiness Performance GoalsAt-Risk PersonsConflicts of Interest

About the role

Key responsibilities & impact

Manage multiple projects and direct activities related to Line of Business operations initiatives and impacts from other Line of Business initiatives
Lead and organize the ideation, design, and execution of complex business processes and process changes
Oversee the Fraud Investigations change management program and change execution
Engage cross-functionally with partners and other operational units
Research existing operations, procedures, workflow, product and service requirements
Analyze assembled data to define problems associated with project scope, including cost/benefit analysis
Direct project parameters, cost and resource estimates
Oversee end-to-end project status, project health, mitigation, and timely escalation
Work closely with operations management and senior management on project impact, strategic direction, and execution

Requirements

What you’ll need

4+ years of comprehensive knowledge in unethical and criminal activities, including at-risk persons, conflicts of interest, account takeover, money laundering, collusion, sales ethics violations, manipulation of bank systems, transactional fraud, customer impersonation, compromised customer account information, identity theft, embezzlement, account abuse and other potential criminal threats
In-depth knowledge of policies and procedures
Proficient judgment and analytical skills
Ability to manage business needs and resources intraday to meet business performance goals
Ability to tailor messaging, influence stakeholders, and deliver impactful written, verbal, and executive-level presentations across all levels of the organization
Ability to influence and build partnerships across complex, cross-functional organizations
Strong project management skills with ability to prioritize competing demands and deliver against key milestones and deadlines
Analytical mindset with ability to interpret data, uncover insights, and translate findings into actionable business recommendations
Requires an in-depth knowledge of the bank and overall operations environment
Six Sigma and continuous improvement expertise focused on operational excellence and business optimization (desired)
Performance management experience leveraging metrics and insights to drive results (desired)
Proven ability to identify gaps, develop solutions, and lead successful issue resolution (desired)
End-to-end process transformation experience, including opportunity identification, business case development, funding approval, and implementation execution (desired)

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture with an appropriate level of flexibility based on role-specific responsibilities and business needs